Job Information
Dubai Holding Duty Manager - Front Office - Jumeirah at Saadiyat Island in Abu Dhabi, United Arab Emirates
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and sale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
A sustainable hospitality leader in the capital, Jumeirah at Saadiyat Island Resort is a breath of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning SPA featuring an extensive menu of specialized treatments and exclusive products from all around the world.
In addition, guests can utilize a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.
About the Job:
An opportunity has arisen for a Duty Manager to join our Front Office Department in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role:
To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation
To assist in maintaining and/or develop agreed standards consistently within the Front Office department.
To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals
To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times
To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation
To assist the Front Office Manager in supervising the Guest Relation, Club Executive, communications and the Front Desk operations
To ensure that any major incident or new information are logged-in in the Duty Manager log book
Dedication to quality, hospitality and guest satisfaction
To prepare Late Charge letters and post them accordingly
To maintain and distribute the staff attendance summery sheet
To co-ordinate the introduction and training of new employees. The Duty Manager will also be required to identify training, plans them and deliver to meet needs to all colleagues.
To assist the reception staff in their duties as required
To ensure that all reception staff are aware / trained about their Manual and procedures
Supervise the cross training of staff from other departments
To report any hazards of health and safety to guests and staff to the Front Office Manager and take immediate corrective action as and when necessary
Must be lead by example by demonstrating the Hallmarks and guiding principles in their role continuously.
Must be able to perform Any other duties as may reasonably be requested by the management.
Any other duties as may reasonably be requested by the management.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Must have held 3-4 years in a Front Office role
Promotes a positive and healthy work environment which contributes to effective teamwork
Works positively with others and contributes actively to promote a healthy team spirit
About Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.