Job Information
Dubai Holding Guest Services Executive - Concierge - Jumeirah Saadiyat Island in Abu Dhabi, United Arab Emirates
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and sale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
A sustainable hospitality leader in the capital, Jumeirah at Saadiyat Island Resort is a breath of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning SPA featuring an extensive menu of specialized treatments and exclusive products from all around the world.
In addition, guests can utilize a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.
About the Job:
An opportunity has arisen for a Guest Services Executive to join our Concierge Team in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role:
Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
Set a high example in regard to punctuality, appearance, courtesy, performance, attitude, team work, guest & staff relations.
Supervise the Concierge Team and ensure the smooth and efficient running of the operation.
Use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the hotel and /or its reputation.
Ensure that all staff are on duty on time and are in accordance with the hotels grooming standards
Be efficient in assisting guests throughout their stay with any requirements.
Ensure that the Guest Service Desk is manned, operationally prepared, and stocked at all times.
Maintain the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
Update all information given by guests into the Front Office PMS System in a timely matter and making sure that all required information has been provided.
Log and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance.
Introduce guests to the Hotel’s Loyalty Club Programme
Review the daily VIP arrivals list to ensure the correct rooms are allocated for VIP guests depending on their demands and Guest History feedbacks
Ensure timely delivery of amenities, luggage, gift items for arrival and in-house VIP and suite guests
Liaise with Transportation the airport pick-up timings to ensure all guests arriving with our Hotel cars are being met upon arrival by our Guest Relations Team
Liaise with Transportation for the airport drop off timings in order to ensure all VIP guests are escorted upon departure to our Hotel car
Coordinate with the Guest Services Executives to check the departure list for the following day – contact VIP guests to arrange airport transfers, if necessary.
Man the Guest Service - Concierge Desk
Attend to the special requests made by VIP guests either prior to, during, or after their stay.
Any other duties as may reasonably be requested by the management.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Minimum one year of experience in a similar role in a 5-star hotel or luxury environment.
Strong interpersonal and communication skills
Flexible schedule to meet demands of hotel occupancy
Enthusiastic, self-motivated and with ability to exercise initiatives
Fluency in English and additional language (fluency in Russian is an advantage)
About Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.