Job Information
Vontier Technical Support Rep-HYBRID ROLE - Akron, OH in Akron, Ohio
413937BR
Auto req ID:
413937BR
Company:
Vontier
Job Code:
IT Information Technology
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
DRB Systems (“DRB”) is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for providing technical assistance to car wash owners, operators, and staff.
JOB PURPOSE:
We are looking for a Technical Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Respond to customer queries in a timely and accurate way: incoming phone calls and e-mails from car wash owners, operators, and management needing technical support, configuration changes, or training on their products.
Resolves cases representing technical requests from our customers troubleshoots technical and process issues
Takes Notes in Salesforce detailing steps and processes taken on every interaction.
Follow up with customers to ensure their technical issues are resolved.
Assist in training new Technical Support Representatives
Gathers data to identify and evaluate technical purchasing options.
Provide Best in Class service to internal and external customers
Availability to work evenings, weekends, and holidays on a rotation.
Sitting for long periods of time doing computer work
Qualifications
Qualifications
Qualifications
Position Title:
Technical Support Rep-HYBRID ROLE - Akron, OH
Job Category:
Information Technology
Minimum Education Required:
High School/GED
City*:
Akron
Additional Qualifications/Responsibilities:
MINIMUM REQUIREMENTS:
Skill Sets:
Experience in customer facing position
Ability to maintain composure in high-stress situations
Problem solving and troubleshooting skills
Active listening and interpersonal skills
Strong attention to detail
Knowledgeable in MS Office (Excel, Word, Power Point)
Curiosity
Education:
- High School Diploma (or GED or High School Equivalence Certificate)
Preferred Requirements:
Associates or Bachelor’s Degree
Technical experience
State*:
Ohio
Vontier
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