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spherion Collections in Allentown, Pennsylvania

Collectionsposted:Friday, October 11, 2019

Location

Allentown, Pennsylvania

Industry

Customer Service & Call Center (Office and Administrative Support Occupations)

Job Type

Full-Time

Working Hours

9:00 AM - 5:00 PM

Salary

US$ 16.00 - US$ 19.00 per hour

Ref. Number

S_49653

Contact

Christina Rodriguez Medina, Spherion

Phone

610-9549100

Job Description

The Collections Associate performs debt collection and recovery activities by communicating with borrowers. Business to consumer calls up to 100 calls a day. Assist with minimizing delinquency on residential consumer loan accounts

Responsibilities:

Ability to handle high inbound and outbound call volumes while meeting and exceeding monthly collection goals.

Perform data entry to update all internal systems and loan files with concise notes regarding actions taken.

Assist in preparing monthly collection activity reports.

Documenting customer complaints and compliance issues as they arise and provide feedback to management.

Respond to inquiries from borrowers, including balance inquiries, payment schedule, payoff quotes, and modifications to recurring payment methods.

Minimize lender losses by collecting on delinquent loans in a manner that is highly professional and compliant with regulations.

Effectively manage and review our customer service email box and respond to inquiries appropriately and in a timely manner.

Provide customers with support to access and use our consumer payment portal.

Perform all duties while adhering to FDCPA compliance requirements.

Working hours: 9:00 AM - 5:00 PM

Skills:

Strong negotiation, dispute resolution, problem solving, analytical and oral and written communication skills required.

Ability to speak persuasively and listen critically.

Strong communication skills.

Ability to multitask, prioritize, and meet daily goals.

Education:

High School

Experience:

1-4 years

Qualifications:

1-3 years? experience in first and third party debt collection.

Ability to build a positive rapport with colleagues, customers, and outside agencies is essential.

Understanding of ACH and Credit Card payment processing.

Proficient in MS Office (specifically Excel).

Upload resume to www.spherion.com/apply office # Bethlehem 75712. Call 610-954-9100 once completed for next steps. Thanks!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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