spherion Collections in Allentown, Pennsylvania
Collectionsposted:Friday, October 11, 2019
Customer Service & Call Center (Office and Administrative Support Occupations)
9:00 AM - 5:00 PM
US$ 16.00 - US$ 19.00 per hour
Christina Rodriguez Medina, Spherion
The Collections Associate performs debt collection and recovery activities by communicating with borrowers. Business to consumer calls up to 100 calls a day. Assist with minimizing delinquency on residential consumer loan accounts
Ability to handle high inbound and outbound call volumes while meeting and exceeding monthly collection goals.
Perform data entry to update all internal systems and loan files with concise notes regarding actions taken.
Assist in preparing monthly collection activity reports.
Documenting customer complaints and compliance issues as they arise and provide feedback to management.
Respond to inquiries from borrowers, including balance inquiries, payment schedule, payoff quotes, and modifications to recurring payment methods.
Minimize lender losses by collecting on delinquent loans in a manner that is highly professional and compliant with regulations.
Effectively manage and review our customer service email box and respond to inquiries appropriately and in a timely manner.
Provide customers with support to access and use our consumer payment portal.
Perform all duties while adhering to FDCPA compliance requirements.
Working hours: 9:00 AM - 5:00 PM
Strong negotiation, dispute resolution, problem solving, analytical and oral and written communication skills required.
Ability to speak persuasively and listen critically.
Strong communication skills.
Ability to multitask, prioritize, and meet daily goals.
1-3 years? experience in first and third party debt collection.
Ability to build a positive rapport with colleagues, customers, and outside agencies is essential.
Understanding of ACH and Credit Card payment processing.
Proficient in MS Office (specifically Excel).
Upload resume to www.spherion.com/apply office # Bethlehem 75712. Call 610-954-9100 once completed for next steps. Thanks!
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