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System One Services Customer Service Representative in Alpharetta, Georgia

Customer Service RepresentativeAlpharetta, Georgia

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Type:Contract

Category:Administrative & Clerical

Job ID:86717

Date Posted:11/01/2019

MOUNTAIN, LTD. has an opening for aCustomer Service RepresentativeinAlpharetta, GA.

Since 1979, MOUNTAIN, LTD. has successfully created and supported the most innovative career pathways for job seekers. Our dedicated internal vendor management has a longstanding relationship across diverse industries, ranging from telecom to insurance. In the evolving landscape of employment, MOUNTAIN has relationships with some of the top companies across the nation.

Job Responsibilities

  • Manage inbound calls in a timely manner.

  • Follow communication scripts based on client parameters.

  • Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.

  • Engage in active listening with the customer, confirming or clarifying information and diffusing situations as needed.

  • Ability to maneuver through various systems while engaging with the customer.

  • Initiate benefits and cancellation requests.

  • Review and analyze what documentation is needed to process the benefit or cancellation.

  • Calculate reimbursement for program fees at the appropriately demonstrated assigned authority level.

  • Act as a liaison between the Business/Resolution Analysts and customers.

  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.

  • Document details of customers inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.

  • Tasks requires judgment and critical thinking skills.

Requirements

  • Customer service experience.

  • Strong communication skills.

  • Ability to multi-task and manage time effectively.

  • Writes clearly, concisely and effectively.

  • Proficient in Microsoft Office Suites.

  • Committed to providing superior customer service.

  • Ability to work independently.

  • Bilingual – Spanish: Advanced

  • Customer Service: Intermediate

Thank you for your interest in MOUNTAIN, LTD. For more information please contactJack Rittershausat(207)-482-7030.

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