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Passionate about implementing CRM in the Dynamics 365 ecosystem? Join our team as a Functional Architect and participate in the creation and implementation of innovative Dynamics 365 Customer Engagement solutions to address our customers' business challenges.

Come join us:

The CE team carries out projects relate to the Microsoft Dynamics 356 Customer Engagement solution focused on Sales, Marketing, Field Service and Customer Service. Of course, the Power Platform is an integral part of our expertise and so are Copilot, PVA and DCCP. You will be part of a fun and dedicated team made up of enthusiastic, motivated, and supportive colleagues. The team is cross-skilled, including functional profiles, delivery leads and presales consultants in addition to our technical colleagues.

What you’ll do:

• Establish global CRM architecture by integrating solutions across functional lines

• Support the sales team in crafting deals, with accountability for overall estimates

• Recommend the right CRM software and solutions for your clients’ need

• Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports

• Define how we measure business and operations success and validate CRM system performance

• Support clients on CRM standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities

• Grow your network through educational opportunities, reading industry publications, building and maintaining your personal and business networks, and joining professional organizations

Skills and experiences:

• Leading projects requiring significant coordination, with the freedom to use your own discernment and methodologies

• Working with D365 Customer Engagement as a functional leader

• Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

• Reviewed team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)

• Designed conceptual architecture and functional and/or technical solutions for large complex technology projects

• At least five full lifecycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM

• Experience managing/leading teams both on and offshore is required

About you:

• Passion for CRM and its Microsoft ecosystem.

• You are able to work effectively in a team in an international context.

• You have a proactive approach to learning and knowledge sharing.

• You place quality and customer needs at the center of your work.

• You have excellent communication skills and are able to work effectively in an international environment.

Enjoy your career

Some of the best things about working at Avanade:

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)

• Real-time access to technical and skilled resources globally

• Dedicated career advisor to encourage your growth

• Engaged and helpful coworkers genuinely interested in you

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

Avanade is committed to equality of opportunity in employment and opposes all forms of unlawful discrimination in all areas of our business. We aim to take every possible step to ensure that individuals are treated fairly and equally and that our recruitment decisions are based on objective job-related criteria and our principles of meritocracy.

Create a future for our people that focuses on

• Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by

• Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by

• Amazing the client • Prioritizing what matters • Acting as one

Learn more

Avanade is the leading global provider of digital, cloud, AI and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Founded in 2000 as a joint venture between Accenture LLP and Microsoft Corporation, Avanade has more certifications, Gold-level competencies and most valued professionals (MVPs) than any other Microsoft partner. Every day, our 60,000 professionals in 26 countries innovate responsibly to make a genuine human impact for our clients, their employees and their customers.