Job Information
Dent Wizard Key Operations Manager in Anaheim, California
Key Operations Manager
Field Management Anaheim, California San Jose, California Hayward, California Culver City, California
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Description
As a n Operations Key Manager your essential job functions include:
Leadership : ( 4 0%)
Lead and inspire a team of key service professionals to ensure a customer-centric mindset and adherence to service standards.
Monitor and evaluate team performance, providing constructive feedback and implementing strategies for continuous improvement.
Drive a culture of excellence in service delivery to meet and exceed customer expectations.
Address customer concerns and implement corrective actions as needed.
Implement training programs to enhance the skills and knowledge of the service team, fostering a culture of continuous learning.
Lead and supports implementation of Key strategy initiatives with National Key Ops team.
Participate in R&D projects to enhance DW’s technical capabilities.
Create a positive, productive working environment consistent with Dent Wizard’s Core Values.
Identify value-added customer solutions .
Operational Efficiency: (30%)
Optimize service processes and workflows to enhance efficiency without compromising quality, ensuring timely service delivery.
Effectively manage resources, including personnel, equipment, and supplies, to achieve optimal service delivery.
Maintain open and effective communication channels within the team and collaborate with other departments to ensure seamless operations.
Establish and enforce quality standards to guarantee consistency and excellence in service offerings.
Responsible for budget adherence, cost control, and identifying opportunities for cost-saving measures.
Stay informed about industry trends, customer preferences, and competitor activities to make informed decisions for strategic planning.
Sales and Business Development : (10 %)
Partner with Sales to capitalize on large scale opportunities with in the market.
Build and solidify relationships with key customers and network to initiate relationships with prospective customers.
Drive results through sales and negotiation , creating win-win solutions for the customer and Dent Wizard.
Administration : ( 1 0 %)
Direct inventory process via cycle counts and physical inventories .
Continuously evaluate and identify supply cost control measures, including inventory control best practices within the key line of business .
Support new employee orientation and customer relationships to provide a positive onboard ing experience .
Ensure knowledge of pricing for all services at assigned customer locations and ensur e concerns are escalated to the AOM.
Operations Coordination : ( 1 0%)
Coordinate with Division team to ensure DW is meeting/exceeding customer SLAs for cycle time .
Serve as subject matter expert to support technician development and address/solve issues as they arise .
Promote communication with customers to maintain open lines of communication ensuring all operational objectives are met .
Ensure adequate coverage for vacations , as well as emergency/unplanned assignments on an as needed basis .
Other Duties as A ssigned
Competencies Required
Key Technical Knowledge
Coach Key Technicians
Results Orientation
Creativity
Initiative
Apply Knowledge
Position Requirements
5+ years of proven leadership/influence experience in a mobile environment where employees are dispersed geographically
Ability to manage, forecast and coordinate key tech resources to maintain key production.
Proficient in key duplication/key cloning process and programming
Full knowledge of key types and key parts
Ability to manage through conflict resolution with customer operations manager
Demonstrated organizational skills with the ability to manage multiple projects simultaneously
Up to 70% travel throughout assigned Division may be required
Physical Job R equirements
Continuous viewing and data input in to a computer .
Ability to lift up to 40 lbs . occasionally.
Frequent walking, st anding, l ifting, b ending, squatting.
The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting base salary is expected to be between $82,000 and $110,000 annually. The total compensation package may also include commission or bonus. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution).