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Job Number 24068142

Job Category Rooms & Guest Services Operations

Location JW Marriott Hotel Ankara, Kizilirmak Mah. Muhsin Yazicioglu Cad. No: 1 Sogutozu, Ankara, Türkiye, Türkiye

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

CANDIDATE PROFILE

• Fluency in Turkish & English is a must

• Bachelor degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

• Related work experience is required

• External candidates must be legally present in Turkey at the time of application, recruitment and hire

• Non-Turkish citizens are required to submit a valid Turkish residence permit to be considered

POSITION SUMMARY

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key

• Process all payment types such as room charges, cash, checks, debit, or credit

• Process all check-outs including resolving any late and disputed charges

• Answer, record, and process all guest calls, messages, requests, questions, or concerns

• Coordinate with Housekeeping to track readiness of rooms for check-in

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Same Posting Description for Internal and External Candidates

Same Posting Description for Internal and External Candidates

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.