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Exelon Account Manager I-Support in ANN ARBOR, Michigan

Description

The Support Account Manager I will provide post deal and pre-deal support for the BDMs and customers assigned to them. This role requires a proficient understanding of our systems/processes to accurately and timely address customer issues. This role is customer facing and requires the ability to communicate effectively with customers in person, on the phone, or via email to strengthen our relationships and drive customer satisfaction.

Position requires frequent travel and applicants should have access to reliable transportation.

PRIMARY DUTIES AND ACCOUNTABILITIES

Item Accountability %

  • Provides post deal solutions and demonstrates skills to assist customers/brokers with issue resolution. Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding. Responsible for Adds/Drops/Changes in Ownership. 45%

  • Pre-deal support of direct and indirect customers/brokers. Internal deal coordinator to clear issues and obtain approvals for pricing and contracting. 40%

  • Knowledge of systems/processes as well products/services to ensure a best in class customer experience. Participates in efforts to enhance and improve processes and systems to better serve our customers/brokers. 10%

  • Develops proactive behaviors to strengthen customer relationships. Demonstrates organizational agility and communication skills to serve as a liaison with cross functional teams to quickly and accurately resolve issues. Demonstrates the ability to communicate effectively in person, on the phone, or via email. 5%

POSITION SPECIFICATIONS

Minimum:

Bachelor’s Degree Required

Highly proficient in Word, Excel, PowerPoint, and Outlook

Exceptional written and oral communication skills to function in a team environment and to maintain rapport with employees and customers.

Strong analytical skills, attention to detail, problem-solving, and independent decision-making.

Ability to effectively build and maintain relationships with internal customers

Flexibility on the job and the ability to work under multiple, daily deadlines.

Ability to maintain confidentiality of all information always

Preferred:

2+ years of industry experience

2+ years of sales or sales support experience

POSITION SCOPE

This position is an individual contributor position with no supervisory duties.

Qualifications

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

REQNUMBER: 221609

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