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Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.

OpsTech Solutions is accountable to manage all IT infrastructure and end user equipment deployed across Amazon Fulfillment facilities globally. The team is responsible to provide end to end solution for this equipment that includes lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of new site launches across the globe that directly supports shipping packages to millions of Amazon.com customers.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Responsibilities include, but are not limited to:

Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.

Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.

Managing local technical and continuous improvement projects.

Maintaining or creating policies, procedures, and processes.

Identifying root-causes of operational issues and process inefficiencies.

Moving up to 49lbs as well as standing and walking during shifts

Basic Qualifications

• 1+ years of troubleshooting in a multi-user high availability environment experience

• 1+ years of PC repair, troubleshooting, deployment and liquidation experience

• High school or equivalent diploma

• 1+ years of computer networking experience

Preferred Qualifications

• 2+ years of computer networking experience

• Experience supporting video conference and teleconference equipment

• Bachelor's degree

• 2+ years of computer hardware experience, including troubleshooting and repairing experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.