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European Field Service Engineer - Belgium - including European & US Travel

Do you want to help advance scientific discovery, improving quality of life around the world? We do, too. Molecular Devices makes innovative, high-performance life science technology that enables academia, pharma and biotech customers to accelerate research breakthroughs and new therapeutic discoveries. Guided by our diverse leadership team and female president, you’ll grow your career alongside best-in-class teams around the globe, and within a culture of collaboration, engagement, diversity, and inclusion.

Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. Do you want to work as Field Service Engineer? Do you enjoy Do you enjoy troubleshooting, repairing and installing high-end scientific equipment at customer site?

As our team rapidly expands, we are able to offer plenty of job security and opportunities for development to the right person.

We are currently seeking a European Field Service Engineer who will be responsible for conducting service, repair and/or installation of products at customer site, including electrical, mechanical, and software testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

What you’ll be responsible for:

• Become technically proficient in the support of our Bioresearch products focusing on microplate readers so that you can provide consistent, world class levels of service and support to our customers

• Take ownership of all assigned customer service calls, repairs, installations, preventative maintenance and operational qualification schedules and ensuring timely closure of outstanding service issues by minimizing customer downtime and our costs

• Foster and maintain positive and professional relationships with both external and internal customers to exceed their service expectations

• Identify business opportunities that help us continue to deliver double-digit growth

• Complete all administrative operations within target timelines including call scheduling and call closure and providing detailed field service reports for all service activities

• Manage tools and test equipment inventory ensuring diagnostic tools are properly calibrated as required

• Promote a consistently positive image of the service organization, our company values, and the value of our products and services European Field Service Engineer following safety guidelines

The essential requirements of the role include:

• Recognized qualification in electronics/engineering or similar

• Relevant work experience in a similar role. We will also consider candidates who repair Laboratory equipment as part of their Scientist/ Engineer role who want to work in a Field Service role instead.

• Driving license, the willingness to travel and happy to stay overnight up to 3 times per week as required. This role will also involve European and some US travel.

It would be a plus if you also possess previous experience in:

• Relevant Bio-analytical or Clinical instrument industry experience (Preferably in Life Sciences instrumentation) with knowledge of assembly level fault finding and testing

• Good mechanical, electronics and electrical experience and knowledge of assembly level fault finding and testing will be an advantage

At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.