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Req ID: RQ168085

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: None

Job Family: Help Desk

Skills:

Help Desk Support,Remedy Help Desk,Technical Support

Certifications:

CompTIA - Security+ CE - CompTIA

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Specialist joining our Joint Strike Fighter (JSF) F-35 IT program in Arlington, VA.

The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.

HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:

• Provide technical assistance to computer users.

• Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

• Responds to and diagnoses problems through discussion with users.

• Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.

• Supervises operation of help desk and serves as focal point for customer concerns.

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• Responds to telephone calls, email and personnel requests for technical support.

• Documents, tracks, and monitors the problem to ensure a timely resolution.

• Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

• Simulates or recreates user problems to resolve operating difficulties.

• Recommends systems modifications to reduce user problems.

WHAT YOU’LL NEED TO SUCCEED:

• Security Clearance Level: Secret clearance

• Required Experience: 5 years

• Required Certifications: Security+ CE and AZ-900 – Microsoft Azure Fundamentals certifications.

• Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience with an AA/AS Degree.

• Required Technical Skills: 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.

• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.

• Experience with Remedy/Help Desk Management Systems.

• Progressive experience in the management of a technical support team.

• Experience developing and providing Service Level Agreements and Help Desk deliverables.

• Location: Onsite in Arlington, VA

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.