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Evolent Health Health Educator in Arlington, Virginia

t’s Time For A Change…

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving power that brings us to work each day. We believe in embracing new ideas, testing ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference in everything from scrubs to jeans.

Are we growing? Absolutely. We have seen about 30% average growth over the last three years. Are we recognized? Definitely. We were named one of “Becker’s 150 Great Places to Work in Healthcare” in 2016, 2017, 2018 and 2019 and are proud to be recognized as a leader in driving important Diversity and Inclusion (D&I) efforts: Evolent achieved a 95% score on its first-ever submission to the Human Rights Campaign's Corporate Equality Index; was named on the Best Companies for Women to Advance List 2020 by Parity.org; and we publish an annual Diversity and Inclusion Annual Report to share our progress on how we’re building an equitable workplace. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

Evolent Health is actively recruiting for a Health Educator to join a team of clinical colleagues working collectively to improve the health of a defined population. This position will be focused on moderate risk/at risk patients living with chronic disease(s). The Health Educator will assist our patients and caregivers in finding new ways to inspire healthier behaviors and build the self-management skills of our patients and care givers. The individual taking this role will manage their caseload through telephonic and electronic communications and coordination.

Responsibilities

  • Conducts initial outreach calls to encourage patients and care givers to participate in the program

  • Contacts and performs initial interviews/screenings with eligible patients.

  • Provides self-management and care coordination support for patients with one of the following conditions:Asthma, Chronic Obstructive Pulmonary Disease, Coronary Artery Disease and Diabetes.

  • Assists the patient and care giver to comprehend their illness, make life style changes, adhere to medication regimen and work with their provider to develop a symptom response plan

  • Creates a personalized action plan that will be reviewed with an RN Care Advisor. The action plan will include short and long term goals prioritized by the patient, specific activities/interventions to achieve goals. Identify and address barriers that are preventing the patient from meeting their goals.

  • Conducts regularly scheduled, generally every 3 weeks, self-management coaching, education calls about the patient’s condition and role in taking care of themselves; this includes care coordination with patients, care givers, physicians and other community and health plan based resources to ensure patients are receiving the right care in the right place at the right time;

  • Arranges referrals to Evolent extended care team members including registered nurses, social workers and pharmacist, as well as, network/delivery system providers and services;

  • Documents their activities in the Identifi Care system, including action plan and activities conducted

  • Educates the patient and/or care giver about symptom response plans

  • Arranges transportation

  • Facilitates gaps in care closure by educating patients about preventive monitoring/screening and working with physician practices to schedule diagnostic testing

  • Adheres to documentation standards and policies and procedures; including frequency of outreach

  • Comprehends and promotes Evolent and Client goals, including program metrics, improvements in quality, cost of care, and member experience for the population that is managed.

  • Identifies opportunities for improvement (at individual, client and program levels) and actively partners with management and the broader Evolent clinical team to achieve and/or improve results

Qualifications :

Required

  • Two years of experience working with commercial, Medicare and/or Medicaid chronic populations to provide health education, self-management, wellness, care coordination support and lifestyle related topics.

  • Experience working in a health plan setting or doing predominantly telephonic health education and coaching is not required but it is highly preferred

  • Respiratory Therapist, Registered Dietitian, RN or LPN with B.S. in Health Education, Health promotion, Community Health Education or equivalent education.

  • Ability to unite with people with diverse needs and background through the telephone

Preferred

  • Health Coach Certification completed prior to or within the first two years of employment at Evolent

  • Demonstrates innovation and an acceptance of new ideas and concepts

  • Possesses the ability to engage/motivate patients to make vital changes in their lives

  • Proven skill in making necessary linkages in order to meet specific needs

  • Have strong organizational (time management) skills, strong social skills and the ability to handle multiple priorities

  • Knowledge of and practical use of good business English, spelling, arithmetic, practices and the ability to convey effectively using written and verbal skills. Proficient in email communications and internet usage along with basic use of Microsoft Excel and Word. Fluency in Spanish is a plus!

  • Knowledge of information technology to evaluate care effectiveness (care process, outcomes and cost) for individual users of health care and patient populations

  • Demonstrates a dedication to patients and a willingness to go above and beyond normal responsibilities to provide the best care possible.

  • Organized and careful in work and always meets deadlines and commitments

  • Senses patient’s and care givers frame of mind and perspectives and takes interest in their concerns.

Technical requirements:

During the current pandemic Evolent employees are working remotely from home. As such we require that all employees have the following technical capability at their home: High speed internet over 10 MBPS and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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