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Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. Joining our Microsoft Federal Operations team as an Implementation & Process Manager will bring you close to the customer and a leading edge go-to-market team. The team has a dynamic, mission-driven culture, with a high degree of passion to meet the needs of US Government customers with a range of solutions. We offer unique opportunities to work across global projects and teams in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.

This role will support Microsoft Federal’s Government High Security clearance programs, driving transactional enablement and process optimization for these highly strategic contractual vehicles. In addition to end-to-end process design and continuous improvement, this role is also responsible for implementation of AI and process automation solutions, where applicable. The candidate will be supporting the business to influence program, policy, and process enhancements to drive optimization across Operations. The Implementation & Process Manager will be accountable for the ongoing tracking of business benefits. Also exhibit outstanding organizational, planning, project management, communication, judgement, and negotiation skills, using data and analytics to drive performance insights and improvements and has a customer and compliance focus.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Implementation Management

• Partner with Federal Launch team to drive requirements, process design and framework for process, tools and contracts across Microsoft Federal’s volume licensing, services, and modern businesses.

• Provide direct project support and process management expertise to drive successful launches and transact-ready implementation for Federal Operations

• Consult on compliance and risk requirements to ensure US Government compliance and data governance.

• Lead transition of work post Go-Live from hypercare to Run integration into vendor manage service

• Lead launch stakeholders and resources across end to end implementation and facilitate operations workstream meetings.

• Identifying process gaps and opportunities for optimization across Microsoft Federal’s operational processes and implementing corresponding solutions to drive efficiencies and ability to scale.

• Understanding business needs and determining how those can best be met via our transactional tools and processes.

Process Design and Improvement

• Curate in-depth understanding of end-to-end Process Area, its performance, pain points and issues.

• Engagement, alignment, optimization & governance of x- Microsoft teams engaged in process.

• Performance Measurement: Monitor and report end to end process performance, health, improvement scorecard with Key Performance Indicators (KPIs) and business outcomes (effectiveness, efficiency, % process documented, cost, capacity, productivity, quality, and return on investment (ROI).

• Compliance: Develop proactive monitoring and controls measuring process rigor, compliance, and quality.

• Researches, analyzes, and recommends improvements to the organization's business processes to improve overall organization performance.

• Build and scale processes and capabilities to enable future growth of Government programs, strategic partnerships, and new business models.

• Drive process improvement and seek opportunities to increase agility by identifying future needs for automated processes, services, and solutions to drive business simplification

• Successfully delivering the implementation of new launches (Product, Programs, Services, Business Models, etc.) on behalf of Federal Operations.

Other

Embody our culture (https://careers.microsoft.com/us/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement

• OR equivalent experience.

Other Requirements

Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government.

This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. § 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.

Preferred Qualifications

• Master’s degree or MBA preferred.

• Demonstrated Global Program Management or Project Management experience preferably in Government, data operations or technical environment.

• Experience in both high volume and custom transaction processing operations or program management in business process outsourcing, global service delivery, and/or vendor management.

• Demonstrated experience driving process improvements.

• Experience developing data flow diagrams using business and data analysis to determine data flow characteristics and data model requirements.

• Process design experience modeling AS IS and TO BE processes/standard operating procedures (SOP) using a variety of tools and techniques to develop end to end process.• United States Government (USG) contractor experience is a plus.• Experience in an offshore environment supporting a global delivery business in both contract management and service delivery.• Business knowledge and ability to set clear expectations for business outcomes within a global multi-site operation and Federal Government environment • Ability to simplify complex situations and have analytical and problem-solving skills.• Able to multi-task and project manage many tasks simultaneously with the ability to work under continual deadline constraints. • Project and process management experience • Proven ability to develop creative solutions to complex problems by applying knowledge and judgment to identify approach and methods.• Experience in obtaining and using diverse customer feedback and using customer knowledge to optimize the design of agreement-to-cash processes.• Business Process Management (BPM) certified and experience with Government high security transactions, orders, adjustments, pricing, discount and product attribution. • Experience in use of Six Sigma, Lean, Agile and/or Scrum Methodologies modeling AS IS and TO BE processes/Standard Operating Proceedures (SOPs)• Outstanding analytical and problem-solving skills and proficiency working with large data sets (structured and unstructured) and relational databases. Track record of successful delivery of complex global solutions to support enterprise business objectives.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 10th, 2024

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .