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WSP USA IT Network Operations Manager in Arlington, Virginia

IT Network Operations Manager

Req ID 15080

IT Network Operations Manager

Who We Are

At WSP, we are driven by inspiring future-ready pioneers to innovate. We’re looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. To do this, we hire candidates of all experiences, skillsets, backgrounds and walks of life. We actively foster a work environment and culture where inclusion and diversity is part of our fundamental structure. This is delivered behaviorally, through our policies, trainings, local partnerships with professional diverse organizations, internal networks and most importantly with the support and sponsorship of our leaders who help drive our commitment to an inclusive, diverse, welcoming and equitable work environment. Anything is within our reach and yours as a WSP employee. Come join us and help shape the future!

This Opportunity

WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors, and environmental specialists, as well as other design, program, and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources, and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.

WSP is currently initiating a search for a Full-Time I T Network Operations Manager for our Ephrata, PA office. Any locations near an East coast WSP office will be considered. Be involved in projects with our Network Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.

The WSP network team is a globally distributed team consisting of network architects, network engineers, and network administrators. The global network team are accountable and responsible for a dynamic, and rapidly growing global network comprised of over 1200 connected offices, over 17 data centers, and used by approximately 70,000 employees.

As a manager of the global network services operations team, you are responsible for day-to-day management of the globally distributed team of network engineers, and network administrators. Mentoring, motivating, and inspiring members of the team to fulfil the requirements of their role, achieve their objectives, and develop as individuals.

Your Impact

  • Conduct regular one-to-one meetings with team members.

  • Engage in the performance management process for all relevant team members conducting regular performance reviews and completing an annual salary review.

  • Set objectives for the team. Monitor the progression and completion of these objectives to ensure successful execution.

  • Help team members build personal development plans, providing support where required for these to be achieved.

  • Govern third party providers of IT services to ensure those services are being delivered according to contract and within SLA.

  • Support the annual IT budget process by providing input and direction as it relates to network services.

  • Review, prioritize and allocate team resources to incoming resource demand requests from the business and project management teams.

  • Serve as a key escalation point for network operations and IT network delivery issues.

  • Lead, mentor, motivate and inspire members of the network team.

  • Identify standards and support the team when authorization for deviations from standards are needed.

  • Review the effectiveness and efficiency of existing processes seeking for continuous improvement.

  • Establish and maintain professional relationships with other internal departments and external third parties.

  • Create and/or implement communication/training materials to be used by the team.

Who You Are

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.

  • At least 8-10 years relevant and practical experience in network engineering, and operations.

  • Experience working in a management or team leader role within network operations.

  • Experience working within a large enterprise with a distributed workforce.

  • Ability to convey complex or technical information in a manner that others can understand.

  • Solid interpersonal skills, establishing rapport and working well with others.


Additional Requirements

  • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Details

  • Travel Required: 25%

  • Job Status: Regular

  • Employee Type: Full

  • Primary Location: EPHRATA - OREGON PIKE

  • All locations: US-MA-Boston, US-MD-Baltimore, US-MD-Columbia, US-NJ-Lawrenceville, US-NJ-Morris Township, US-NJ-Newark, US-PA-Bristol, US-PA-Ephrata, US-PA-Philadelphia, US-PA-Pittsburgh, US-VA-Arlington, US-VA-Herndon, US-VA-Lawrenceville

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.


WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.