Job Information
Ingersoll Rand Service Coordinator - Ashford in Ashford, United Kingdom
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title
Service Coordinator
Location
Ashford, Kent
About Us
Quality Assured, part of the Ingersoll Rand group of companies, is a long standing, high quality, compressed air industry leader. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems.
Focused primarily in and around Hertfordshire and the South East but sometimes travelling to other parts of the country, our longstanding customers vary from workshops and garages to industrial and food production sites, utilities and many other industrial and business segments.
Job Summary
As Service Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.
Responsibilities
Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours
Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings
Ensure service and contract administration activities are performed as required
Coordinate the movement, upkeep, utilisation and paid hire of rental units
Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner
Open service activities, actively monitor Work In Progress, and process through to final invoicing or appropriate closing stage in a timely manner
Management and resolution of invoicing queries and disputes
Operate all service functions within the ISO 9002 quality standard currently in place, including Method Statements & Risk Assessments as required
Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way
Basic Qualifications
Proficient in Microsoft Office applications required, Simpro and Sage knowledge advantageous
Experience in a field service planning/coordination role preferred
Travel & Work Arrangements/Requirements
- Site based
Key Competencies
Excellent communication and customer relationship building skills are critical
Flexibility, initiative, willingness to drive change in process and systems essential
Must possess good written and numeric skills
What we Offer
25 days Holiday + 8 Bank Holidays
Holiday Purchase Scheme – additional 5 days annual leave
5% Employee and 7% Employer Pension Contribution
Westfield Health Cashback Plan
Death in Service Benefit of 4x salary
Cycle Scheme (After probation period)
Electric Car Scheme (After probation period)
Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
Costco Gold Company member, with access for employees to join
Employee Assistance Program
Enhanced Maternity and Paternity Policies
LinkedIn Learning – full free access
O2 Reach
#LI-AP1
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.