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Job Overview:

As an Assistant Property Manager you will be responsible for supporting the daily operations of a 534-unit rental property in Astoria.

Your Responsibilities:

• Responsible for all tenant communication at assigned property, escalating to supervisor when appropriate.
• Lease Assignment process from start to finish.
• Sublet process from start to finish.
• Responsible for occupant changes.
• Responsible for notifying leasing of any changes in rent roll, etc.
• Monitor AirBnB rentals to ensure no illegal rentals at building.
• Responsible for notifying tenants of NSF’s (insufficient funds).
• Maintain resident application data to ensure tenant data is updated accordingly.
• Work closely with exterminator on scheduling, unit and common area issues, bed bug tracking, etc.
• Draft and distribute memos, notices and other correspondence to tenants and vendors.
• Responsible for tracking arrears, sending arrears notices and following up with residents.
• Respond to all communications in line with FirstService Residential best practices.
• Respond to tenant complaints and follow up on nuisance issues with residents.
• Daily checking of FSR’s 24/7 Customer Care Call Center for log issues and inquiries.
• Communicate directly with ClickPay and residents to rectify any billing issues.
• Respond to all Landlord verification requests.
• Follow-up on all renewals to ensure timely responses and proper paperwork is submitted.
• Process all new leases and renewal in Yardi.
• Process all cancellations and extensions in Yardi.
• Maintain renewal spreadsheet, vacancy reports, bedbug tracking report, concession spreadsheet, late fee reports, etc.
• Ensure timely return of security deposits.
• Responsible for inputting ancillary charges and credits to tenant accounts.
• Prepare and send out move-in packages, and ensure a smooth resident move-in.
• Track all move outs while coordinating with Resident Manager on any damages and key returns.
• If needed, perform all sales and leasing activities by greeting and qualifying prospects, conducting prospect tours, processing applications, and preparing the lease.
• If needed, inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition.
• Expected to have a combined work schedule of weekdays and weekends as office is open 7-days a week.
• Assist with leasing activities such as, but not limited to, showing apartments, assisting leasing team and any other tasks needed to complete new tenant onboarding.

Skills & Qualifications:

• Bachelor's degree required.
• Two (2) – Three (3) years’ experience in New York City residential rental property management.
• NYS Sales license preferred, required to receive license within 150 days of hire
• Fair housing certificate required within 60 days of hire
• Must have superior verbal and written communications skills and proven customer service exposure.
• Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.
• Must be extremely organized, consistent, and flexible and adaptable to change.
• Proven leadership and teamwork skills and attributes.
• Working knowledge of Microsoft office and Windows environment necessary.
• Experience with Yardi Voyager, AvidXchange, ClickPay is a plus.

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.

Compensation:

$28 - $33 / hr