Georgia Employer BILINGUAL (SPANISH) FRAUD SPECIALIST CALL CENTER - in Atlanta, Georgia
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Summary of This RoleInvestigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation. This position is eligible to be considered for remote hiring.Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is \$15.75hour.Non-exempt: Use hourly pay range listedMaximum pay is \$15.75hrWhat Part Will You Play?Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.What Are We Looking For in This Role?Minimum QualificationsFluent in both English and Spanish (please note a Spanish speaking test will need to be taken during training. The rate of pay will be \$15 per hour until the test is passed and Spanish calls have started to be taken)At least 6-12 months experience working in a high volume call centerExceptional attention to detailAbility to work well independentlyAbility to maintain professionalism during difficult situations with customersFirst rate decision making skillsStrong analytical skills and problem solving skillsAble to use effective and probing questioning and listening techniques to identify customer needsProven verbal and written communication... For full info follow application link.TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at PayandBenefits@tsys.com.EOE/Minorities/Females/Vet/DisabilityTSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.