Georgia Employer CUSTOMER SERVICE REP - GA in Atlanta, Georgia
Job Responsibilities: * Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus. * Acts as a liaison between Taylor Machine Works and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer. * Quotes service in the field and works with all customer relations. * As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory. * Incumbent managers and reports to customer details of their comprehensive preventative maintenance plan. * Incumbent is to provide a detailed call report to the Sudden Service Manager weekly to discuss customer concerns and demands in the field. * Communicates twice daily with the direct parts representatives passing on any information or parts orders. * Incumbent will make constant recommendations and suggestions for merchandising programs also the benefits of preventative or full maintenance agreements. * Maintains and submits accurate and timely vehicle expense reports and personal expenses. Get job alerts by email. Sign up now!