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Employment Type:

Full time

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Description:

POSITION SUMMARY: This position is responsible for leaders and direction of Mercy Care’s clinic operations to render quality, compassionate, cost-effective services to target populations. Director oversees clinic operations and program budgets; provides supervision of and support to clinical staff; works closely with the Clinical Directors. This position coordinates program planning and implementation; operations staff communications; customer service, and communication with external entities. Director monitors operations outcomes and deliverables; ensures that clinical operations are in compliance with applicable requirements and that MC is in compliance with federal, state, and local statutes and regulations pertaining to grant and contractual requirements. This position is responsible for both fixed and mobile sites. The Director leads the Operations Team and collaborates with departments and personnel not under his/her direct supervision. This position complies with all departmental and health system policies and procedures and actively supports the Mercy Philosophy.

EDUCATION REQUIREMENTS: A bachelor’s degree in business administration, health care administration or an equivalent of 7-8 years of health care administration experience" in the related field is required. Master’s degree in similar fields is preferred.

EXPERIENCE REQUIREMENTS: Minimum five years' experience in a supervisory/management role in health care. Proven track record in practice management, billing & collections. Advanced ambulatory EMR and billing computer skills and software conversion process. Strong analytical, assessment and strategic skills. Working knowledge of employment laws, including OSHA. Demonstrated abilities in program development and implementation with strong customer service skills. Ability to gain support of clinic personnel; maintain credibility with the employed and volunteer provider staff; ability to accurately identify, interpret and appropriately act upon opportunities for process improvement, improved communication and problem solving. Must have willingness and temperament to be a team player. Strong organizational skills with proven ability to be self-directed and focused. Independent follow-up skills and good judgment as demonstrated in establishing priorities, handling heavy workloads and multiple priorities, and work in stressful situations with minimal supervision. Evidence of strong negotiation and communication skills, verbal and written, with all levels of internal and external customers. Must be professional in appearance and demeanor, courteous with strong interpersonal skills. Handles highly confidential material in a tactful and discreet manor. Practices principles of good public relations. Represent Mercy Care internally and externally in a fashion reflecting favorably on the organization, with a high degree of professionalism.

JOB KNOWLEDGE: A working knowledge of principles and agency administration, including methods and techniques of program management and development, planning, financial and personnel reporting practices as required by SJHS policy and external regulations. Must be familiar with Office of Management and Budget's Circular A-133 and the Office of the Inspector General. Must be able to design and maintain databases that track compliance with grant terms and conditions and must be able to perform regulatory and statutory research at the federal, state, and local levels and recommend appropriate applications. Must be able to 1) organize and coordinate varied and complex operations; 2) present ideas effectively orally and in writing to a diverse audience; 3) deal constructively with conflict; 4) collect, analyze and interpret data from various sources and take appropriate action; 5) select, supervise, train and evaluate employees.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran