Job Information
Salesforce.com, Inc Employee Data Sr. Analyst (Position Management) in Atlanta, Georgia
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Job Category
Employee Success Group
Job Details
The ES Data Sr. Analyst is a member of the Global Operations Centre (GOC) Position Management team and acts as a trusted partner for the business ensuring an amazing experience. This role reports to the Manager GOC (Position Management) team and is critical to ensuring the success of our employees at Salesforce. The candidate shall have strong organizational skills with high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines.
Responsibilities:
The responsibilities of the Employee Data Sr. Analyst include but are not limited to the following:
Perform EIB loads for mass position creation
Assist in the verification and maintenance of position attributes in Workday, create/edit position restrictions on behalf of Managers as per the case request.
Creating/loading and validating EIBs, building calculated fields and custom reports
Troubleshoot business processes, calculated fields, business logic and file loads
Act as point of contact and subject matter expert (SME) for all things related to worker data and global standardization of key processes and transactions
Maintain master data values in Workday (ex: Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, and Locations).
Support our centralized knowledge base, identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
Maintain an appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
Assists in the training and on-boarding of new Employee Data Specialists in the team
Act as a point of contact for issues that arise in the absence of the Supervisor/Team Manager
Proactively identify process improvements and process redundancies and collaborate towards an improved and more productive process that enhances the employee experience
Participate in testing (UAT) and implementing system upgrades and rollout of new features
Own data integrity of all employee change transactions by following the outlined peer review/audit process
Ensure compliance with audit requirements by completing work correctly and timely
Support standard and ad hoc reports, templates, dashboards, scorecards, and metrics for the team
Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
Participation in related projects such as Mergers and Acquisitions, System-related projects, and other project rollouts
Work collaboratively across a global team to continuous improvement
Required skills/experience:
4 - 5 years of work experience as a Workday HCM administrator or analyst
Previous experience with Workday HCM ( position management staffing model ) is required
Experience with Workday integration types including EIB
Must have strong understanding of data integrity and data privacy requirements
Proven problem-solving skills with a passion for technology, process improvement, and continuous learning
Excellent verbal and written communication skills: concise, articulate, and confident
Work effectively in a team environment
Proven ability to diagnose a problem, informed by data and lead correction efforts
Exceptional customer service orientation
Ability to prioritise competing priorities in a high-paced work environment
Drives results and is solutions-oriented
Ability to maintain confidentiality in all aspects of job responsibilities
Exceptional time management, organisational, prioritization and follow-up skills
Requirements For Success
Problem Solving: Uses logical reasoning to understand problems and identify effective solutions without adding complexity
Communication: Possess excellent communication skills and comfort presenting data at all levels of management
Priority Setting: Lead projects and handle multiple tasks in a fast-paced environment
Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines
Detail Oriented: Focus on data accuracy and system integrity
Trust: Demonstrated ability to handle highly sensitive data
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
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