Job Information
Next Level Business Services, Inc. Field Engineer in Atlanta, Georgia
FTE Min-Mid Hourly Salary range -
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. '-Provides service and customer support during field visits or dispatches. -Diagnoses errors or technical problems and determines proper solutions. -Produces timely and detailed service reports. -Documents processes. -Collects and analyzes performance data to provide technical assistance. '-Ties workflow to schedule -Accurately documents solutions related to complex issues -Creates workaround procedures when standard procedures have failed and ensures issues are resolved -Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers -Builds positive relationships with customers -Ability to use a ladder
Quals-- ZETRON IMPLEMENTATION JOB DESCRIPTION
Dates required are 02/26/2024 to 03/23/2024
The current job is the implementation of the new Zetron system in Airlines OCC (Operations and Customer Center).
Zetron is the air to ground radio and phone system used by the OCC and ATL Radio.
The work consists of deinstallation of current Zetron at 199 positions in the Airline Operations and Customer Center (OCC), and the subsequent installation of the new system at 206 positions in the OCC. The schedule of work in the OCC will depend on the final cutover plan to be determined in the next two weeks. It is currently planned as 10 hours shifts, 4 days per week, working a rotating schedule Sunday through Saturday; the start times are unknown currently but likely to be 0600.
The equipment to be deinstalled and installed includes: 1. Shelf unit to hold console 2. Console workstation (W10 MoM) 3. Media Dock (20 positions only) 4. ACU unit 5. Jackboxes 6. Cable extenders 7. USB hub x2 8. Cable manager x2 9. Speakers 10. Handset 11. Headset 12. Monitor 13. Ethernet cable from port key through tray and slat wall to console workstation 14. Power cabling from floor through the tray and slat wall to console workstation
Tools required (per Zetron instruction-tools are available on-site): 1. 3/16 - Flathead Screw Driver 2. 3/32 x 1 1/2 - Flathead Screw Driver 3. #1 - Philips Screw Driver 4. #0 x 1 1/2 - Philips Screw Driver 5. 10 to 18 Gauge - Wire Strippers 6. Small Diagonal Cutters 7. Box Cutter 8. Power Drill (Screwdriver) 9. #2 square bit (Robertson) for Power Drill
The work also includes cable management, asset management, testing of each position and trash cleanup.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.