Job Information
HEI Hotels and Resorts Group Housing Supervisor in Atlanta, Georgia
About Us
Courtland Grand Hotel is located in the heart of Atlanta's downtown business district. We are minutes from many of the city’s largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to name a few. At Courtland Grand Hotel, we foster a family environment and embrace the diversity and cultures represented by our associates with our own Community Wall that celebrates the cultures our associates proudly represent. We show appreciation to our associates through our HEI Loves initiatives with recognition and reward programs, birthday and anniversary celebrations, annual parties, and monthly informational events to keep our team updated and informed.We offer a hearty benefit package that includes, Medical, Dental, Vision, 401k, Life Insurance, Employee Assistance Program, Discounted Room Rate, Parental Leave, Daily Pay Program, free parking and more!Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist hotel with managing total inventory as well as the reservation process. CANDIDATE
Responsibilities
The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:
Know and understand Opera PMS / ORS , reservations and group housing systems , Rooming List and Block Management , Third Party Housing Company Systems, and Hotel Operations.
Know and understand accounting procedures as pertains to the Reservations department and ensure SOP’s are followed.
In the absence of Reservations Manager, ensure that group reservation coordinators maintain/manage group blocks in a timely and accurate manner.
Make / Change / Cancel reservations.
Liaise with Sales Team and Convention Services in coordinating group bookings.
Process confirmations as needed.
Enter/maintain Group blocks in the PMS, Passkey, Delphi systems.
Process all Group Turnovers and ensure accuracy to the contract in hotel reservation and sales systems
Maintenance of group blocks to release room types not required as rooms pickup.
Upkeep and maintenance of complete detailed group files for all documentation regarding the group resumes.
Verify the VIP, ETA, billing, arrival and departure sates, room types based upon group resumes.
Ensure group blocks, group rooming lists, billing and cut off dates are maintained.
Process Rooming Lists accurately and in a timely manner.
Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with HEI SOP’s.
Pre Block all groups needs for Luxury suites and suite connectors
Ensure all reservations received via regular mail, fax, or email are entered into the PMS accurately and in a timely manner.
Process and research travel agency commissions as needed.
Process Internet and FIT bookings as needed.
Follow all HEI credit policies.
Control suite inventory and specialty rooms according to suite request policy.
Monitor group pick up and advise RM if group should be re-forecasted.
Report to the RM any changes in group pick up that would effect selling strategies.
Adhere to the selling strategies set by the RM.
Maintain group files according to group check list i.e. history, addendums, current contract, suites blocked, VIP’s identified, etc.
Keep current knowledge of all packages and special promotions going on.
Complete Training for new and current associates.
Attend Pre-CON, Resume and Group Pick meetings.
Attend department meetings and other required company trainings.
Assist the Transient Reservations Coordinator and assume duties as necessary
Ensure all Deposits are collected from groups
Sign off on reservation associate daily journals
Assume Rooms Controller duties as is necessary for the efficient operation of the hotel
Ensure all arrival reports are reviewed for accuracy and special requests
The following are occasional contributions that must be developed in order to assist rooms operations during peak-season and on an as-needed basis:
Pre arrival planning: Combing through all of the day’s arrivals, blocking and upgrading high-value and loyalty guests based on comments and preferences
Rooming List / Pre-Registration and Pre-Key of Airlines and Tour & Travel Groups
Daily Balancing of Group room types and stay through availability
Credit Card Authorizations
Qualifications
High School Diploma or equivalent required.
1 year of hotel experience is required: front office, sales, and/or reservations.
Appropriate professional appearance and demeanor.
Comprehension of technical application of reservations system.
Demonstrates self-confidence, energy and enthusiasm.
Can communicate well with guests and internal stakeholders.
Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
Ability to access, read and accurately input information using a moderately complex computer system.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Ability to sit for extended periods of time with or without reasonable accommodation
Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.
Command of the English language both written and verbal.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
Job LocationsUS-GA-Atlanta
Posted Date3 weeks ago(8/22/2024 4:34 PM)
Requisition ID2024-50567
CategoryRevenue Management and Reservations
Position TypeRegular Full-Time
FLSA StatusNon-Exempt
Location NameCourtland Grand Hotel, Trademark Collection by Wyndham
Discretionary Performance Bonus EligibleNo
Tipped / Service Charge EligibleNo