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IT Manager, Revenue Platforms

United States, Georgia, Atlanta

Information Technology

22-May-2024

Ref #: 24697

LinkedIn Tag: #LI-TB1

How you'll help us Keep Climbing (overview & key responsibilities)

Ever wonder who is behind the scenes of the technology that enhances the travel experience of our customers?

The Revenue Platforms team within Delta IT supports technology solutions for a variety of Delta's flight products and services. Specifically, the team focuses on commercial transactions across channels including the Delta.com, Fly Delta App, searching and shopping for flights, and additional customer centric features such as selecting WiFi, upgraded seats, and more.

Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.

Delta employees are problem solvers, doers, innovators.

We are proactive.

We are collaborative.

We deliver impact to our customers.

Join us on our transformation journey in becoming a world-class IT organization at the world's best airline!

The IT Manager, Revenue Platforms is responsible for managing a team that supports all commercial transactions while driving strategic initiatives. The ideal candidate will have a strong technical background and ability to drive a software engineering team to deliver projects to production. The manager deeply understands skills of a team of developers and software engineers as well as the challenges the team may encounter. This individual will also lead the team as they innovate through technical solutions.

Responsibilities include but not limited to:

• Manages the team members’ development, expectations, performance, while providing oversight and guidance on IT standards

• Manages the learning and improvement journey of the team, assists with dependencies and roadblocks, and ensures and supports team's delivery.

• Adjusts the team processes, listening to feedback and guiding the team through the changes.

• Owns the production operation and monitoring of the system and is aware of its service level agreements.

• Gives teams the autonomy to make decisions - based on their level of expertise and knowledge.

• Builds a strong team culture that aligns with Delta’s core values.

• Promotes accountability and operational excellence within teams.

• Contribute to Delta ecosystem and expand knowledge beyond squads, contributing to communities, participate in strategic initiatives.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Bachelor’s degree in Computer Science, Information Technology or related field is preferred

• 6+ years of experience with IT

• 5+ years of experience in roles related to software engineering

• 2+ years of experience managing technical teams

• Strong leadership ability with a track record of developing people and achieving challenging objectives.

• Experienced with leading transformation programs incorporating agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.

• Knowledge of the products and services regarding cloud platforms; ability to utilize related tools and technologies to develop cloud solutions and deploy applications on cloud platforms.

• Ability to design and create automations that allow for process efficiencies and self-service into either the cloud or on prem environments.

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

What will give you a competitive edge (preferred qualifications)

· Airline experience strongly preferred

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here