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Product Manager will have responsibility to deliver technical products that power Inspire’s digital platforms. This position will play a critical role in driving the long-term strategy for our consumer and business-facing digital solutions. Key responsibilities include intaking and prioritizing consumer and business opportunities, assessing business cases for capital investment, defining core business requirements and overseeing the delivery of technology solutions from engineering partners.

The successful candidate will have a strategic mindset and possesses the ability to execute complete tasks and projects effectively. The Product Manager will regularly engage with stakeholders to understand business needs, partner with engineering to develop roadmap of deliverables based on capacity, translate business needs and technology requirements to x-functional delivery team, provide transparencies into progress of work while monitoring business impact, and report out key learnings and future plans per results.

In our fast-paced environment we often have to switch gears at a moment’s notice and take effective action without having to know the total picture. He/she will react with appropriate urgency to situations that require a quick turnaround. This candidate has deep understanding of, and ideally past experience working in complex services and solutions. An ideal candidate would have a mix of experience in product management, program management, or solutions.

RESPONSIBILITIES

• Intake and assess opportunities to create and improve technology products to improve guest experience or internal operations.

• Prioritize opportunities based on data and evidence gathered from varying parts of the business

• Define and create detailed product requirements for use internally and externally

• Collaborate with stakeholders and cross-functional teams within Inspire (including Engineering Product Management, Solutions Architecture, Finance, Legal, and Brand teams) to assess and define robust solution requirements

• Lead and manage the development of technology products, through the entire product life cycle, from roadmaps to end-of-life and deprecation

• Own the administrative user experience for all services within your domain

• Manage complex program planning needs, working with product development, technology, and training delivery teams

• Define, develop, launch, and oversee the quality of robust solution education programs and workshops for different audiences (customers, partners, etc.)

• Manage KPIs to evaluate product effectiveness and propose adjustments to improve performance and ensure objectives are met

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Minimum: 4-yeardegree in relevant field

• 5+ years of modern product management practices, agile methodologies, and test-driven development experience

• Experience managing e-commerce product channels, leading cross-functional teams in the delivery of products/services, coordinating development cycles, and delivering against release schedules

• A proven track record of driving digital innovation and delivering outperformance to stated business goals

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

• Deep understanding of e-commerce business, consumer mindset, digital user experience, digital design frameworks, and processes

• Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact

• Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams

• Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post-launch performance measurement and management)

• Deep knowledge of agile delivery principles

• Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements

• Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences

• Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges

• Strong project/workflow management, prioritization, and negotiating skills

• Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines

• Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with an entrepreneurial spirit

• Self-starter personality who can operate with minimal supervision

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.