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Description

Come Join our innovative team as we build a top-tier global transportation booking experience for FBA selling partners using the Partnered Carrier Program and Retail Vendors using the WePay program to ship goods into Amazon. We are creating an industry-leading shipping solution, working backwards from the customer and reimagining inbound transportation with a comprehensive industry perspective. Leveraging our North American experience, we are expanding globally while tailoring our solutions to meet the unique requirements of each market.

Our customers are FBA Sellers and Amazon Retail Vendors, and our objective is to ensure on-time execution, save shippers money, and offer differentiating features and services to all sellers, regardless of their size.

As the Senior Product Manager for Shipper Experience, this role will lead the booking enhancements to the core PCP product and manage the global product roadmap for the Partnered Carrier Program (PCP) and WePay, ensuring seamless product extensions and customizations across regions. This role will be crucial in driving adoption, improving shipper experience, and reducing shipping defects globally.

Key job responsibilities

• Lead booking enhancements for core products and manage global roadmaps

• Drive adoption, improve shipper experience, and reduce shipping defects worldwide

• Collaborate with cross-functional teams to prioritize and develop new features

• Engage with customers to identify and resolve issues

• Define and report key business metrics, developing go-to-market strategies

A day in the life

On a typical day, this role might engage with multiple customers, dive deep to identify and resolve issues, define and report key business metrics, and develop go-to-market strategies. This role will collaborate closely with Amazon software engineers, supply chain managers, and operations leaders to prioritize the roadmap and develop new products and features that enhance the Seller experience, increase program adoption, and reduce shipping defects. This team is passionate about scaling solutions that transport billions of items annually, and believes that we are only scratching the surface of what we can do to help customers worldwide.

About the team

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience

• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field

• Experience owning/driving roadmap strategy and definition

• Experience with end to end product delivery

• Experience with feature delivery and tradeoffs of a product

• Experience as a product manager or owner

• Experience owning technology products

• Experience with SQL

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights

• Experience working across functional teams and senior stakeholders

• If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.