Job Information
Georgia Employer T-MOBILE FOR BUSINESS DESIGN SUPPORT ENGINEER REQ2 in Atlanta, Georgia
Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we\'re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won\'t stop!Job OverviewThe Sales Engineer, Solutions Support provides technical sales support to assure successful customer integration and implementation of established organization products/systems. Supports large complex unit sales through pre-sales, mid-sales and post-sales technical consulting activities. Analyzes the customer\'s business needs, and presents technical product proposals for integration and implementation with the customers\' systems and equipment. Works with customer to ensure implementation is completed on schedule and within budget. Provides primary expertise for trials and proofs of concept projects. Provides guidance to less experienced Solution Support Engineers and provides peer knowledge transfers with the Product Commercialization Systems Design and Architecture team and Operations teams. Works side by side with the Operations teams, acting as the tier 3 and 4 elements in support of platform and service tickets, outages, customer impacting issues, hardware issues, hardware certification for select opportunities and for providing guidance in customer lifecycle management service reviews.Job Responsibilities:Provides technical pre-sales, mid-sales and post-sales support to BU opportunities.Tier 3+ customer impacting issue resolution.Customer Trials and Point of Contacts.Provides feedback to process and documentation of incidents (active and closed), resolutions and inputs/guidance for any needed processes or improvements.Provides device certification and testing support.Hands-on testing and prototyping along with customers and Original Equipment Manufacturer (OEM) partners (Software/Hardware).Education:Bachelor\'s Degree IT, Telecom, Information Systems or other Engineering disciplines. (Required)Work Experience:5 years advanced knowledge/experience in H/W, S/W and system certification, testing, methods and procedures. (Required)4 years providing strategic design and process direction in a leadership or individual role, working with Cloud Ecosystem partners (system integrators, HW/SW OEMs, platforms, etc.) (Preferred)3 years Telecommunications experience, engineering or sales engineering experience. Experience working with Cloud products, services and applications Working knowledge on Cloud Strategy, standards (3GPP), protocols. (Required)Knowledge, Skills and Abilities:Project Management Project objective management. (Required)Business Transformation Technical and business process transformation opportunities and develop processes and tools to drive efficiency in the organization. (Required)Cloud Computing Cloud Services integration. (Required)Javascript, Python, C, Ruby (Required)IoT SIM/Device Management Platforms/Systems. IoT Standards/Protocols. IoT Ecosystem... For full info follow application link.EOE StatementWe Take Equal Opportunity Seriously - By ChoiceT-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.