Job Information
Johnson Controls Inside Customer Care Representative - Aurora CO in Aurora, Colorado
415016BR
Auto req ID:
415016BR
Company:
Johnson Controls
Job Code:
CustomerService CustomerService
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here's what we have to offer:
Competitive Pay
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
JCI Employee discount programs (The Loop by Perk Spot).
Check us out: A Day in the Life of the Building of the Future – https://youtu.be/pdZMNrDJviY]
What you will do:
The right person listens to understand customer needs, probes to recognize opportunities, solves problems and recommends solutions. The candidate we are looking for must have passion for customer focus and service understanding to promote the Johnson Controls value proposition to building owners / facilities and information technology (IT) leaders. You will build and develop long term customer relationships/partnerships with assigned accounts by providing business and technical solutions which includes renewable service agreements and labor & material solutions. These will serve as a foundation of managing and building your book of business in a defined region and specific account relationships. To be successful, you will execute the sales process and cultivate growth by managing long-term relationships and identifying, qualifying, nurturing, and closing new sales opportunities with your customers.
How you will do it
You will be responsible for generating service sales opportunities via phone, email, and social leads.
Starting from a defined Customer list, you will promote the Johnson Controls service value proposition to building owners, facilities managers, and IT managers.
Interacting with your customers daily, you will identify and offer appropriate solutions or hand-off any qualified leads for opportunities outside of your scope to outside sales partners.
You will be responsible for generating secured orders and margin, through service product selection assistance and generating quotes and proposals to solve for your customers’ needs.
Position Title:
Inside Customer Care Representative - Aurora CO
Job Category:
Customer Service
Minimum Education Required:
High School/GED
City*:
Aurora
Additional Qualifications/Responsibilities:
What we look for:
0-2 years of Inside sales, telemarketing selling, or business experience
Undergraduate degree (preferred) or 2-year degree & relevant experience
Proficiency with MS Office programs (MS Word, MS Excel, MS PowerPoint), internet software and e-mail
Excellent verbal and written communications skills
Ability to multi-task, prioritize, and manage time effectively.
A high level of integrity, and resilient temperament
Preferred
2 – 4 years of Inside sales, telemarketing selling experience or business experience at a product company
Track record of over-achieving goals.
Demonstrated ability to influence account decision makers at key levels.
Strong phone presence and experience dialing dozens of calls (45-60 on average) per day
Experience working with a CRM database.
Ability to rapidly build knowledge of Johnson Control’s product lines.
Experience in the Fire/controls industry is highly preferred.
State*:
Colorado