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Department of State - Agency Wide Supervisory Program Manager in Aurora, Colorado

Supervisory Program Manager

Department of State

Department of State - Agency Wide

Overview
  • ##### Open & closing dates

11/08/2019 to 11/22/2019

  • ##### Service

Competitive

  • ##### Pay scale & grade

GS 14

  • ##### Salary

$114,454 to $148,794 per year

  • ##### Appointment type

Permanent

  • ##### Work schedule

Full-Time

Location

1 vacancy in the following location:

-

Aurora, CO 1 vacancy

Relocation expenses reimbursed

Yes Relocation expenses my be provided.

Telework eligible

Yes as determined by agency policy

- Duties
Summary

This position serves as a Supervisory Program Manager, with a working title of Assistant Director, of the Colorado Passport Agency (PPT/CO) located in Aurora, Colorado and contributes toward the Directorate’s policy guidance efforts. The Assistant Director assists the Agency Director in all phases of the planning and direction of agency/center programs and operations.

If eligible, applicants to this announcement may be referred to other positions in other Bureaus/Offices in the Department.

Learn more about this agency

Responsibilities
  • Leads an organizational division of 50-75 staff working in adjudication, fraud prevention, customer service, processing, administrative, and operational areas.
  • Plans and manages the document integrity and anti-fraud program within the agency/center.
  • Oversees the ongoing analysis of demographics, trends, and patterns of passport applications including methods of application (by mail, in person, or online downloading/completion of forms), and other factors influencing the workload of the agency.
  • Serves as Acting Director as required and works collaboratively with Headquarters Office Directors to ensure policies and procedures are implemented in a timely and consistent manner.
  • Gives advice, counsel, or instructions to employees on both work and administrative matters.
  • Represents the Bureau of Consular Affairs in dealing with state and local government officials, officials of other federal agencies, and in public relations with the media, travel industry, and citizen groups.
Travel Required

Occasional travel - Occasional travel may be required.

Supervisory status

Yes

Promotion Potential

14

  • #### Job family (Series)

0340 Program Management

- Requirements
Conditions of Employment
  • U.S. Citizenship is required.
  • Incumbent will be subject to random drug testing.
  • Must be able to obtain and maintain a Top Secret security clearance.
  • New supervisors must successfully complete a 1 year probationary period.
  • Mobility Agreement Required.
  • One year probationary period, unless excepted by regulation.
Qualifications

Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement.

If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants must have 1 year of specialized experience equivalent to the GS-13 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:

  • Experience developing new or modified administrative programs policies, regulations, goals, or objectives;
  • Experience analyzing and evaluating the effectiveness of line program operations and meeting established goals and objectives;
  • Experience demonstrating knowledge of administrative laws, policies, regulations, and precedents applicable to the administration of key programs; and
  • Experience planning, directing and coordinating program activities related to the passport adjudication, processing, anti-fraud, and acceptance function.

There is no substitute of education for specialized experience for the GS-14 position.

In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:

  • Ability to assign, review, and supervise the work of others;
  • Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
  • Ability to adjust to change, work pressures, or difficult situations without undue stress;
  • Willingness to consider new ideas or divergent points of view; and
  • Capacity to "see the job through."
Education

See the qualifications section of this vacancy announcement for education requirements, if applicable.

Additional information

For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or ReasonableAccommodations@state.gov.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:

  • Ability to communicate effectively in writing and orally, including one-on-one, small groups, and full-staff conversations involving 100 or more participants.
  • Ability to motivate individuals and teams through challenging situations.
  • Skill in delegating authority to match subordinate managers’ skills with tasks to be performed.
  • Skill in creating a positive work environment.
  • Ability to solve problems in a fast-paced and ever-changing workplace environment, including approaching problems in nontraditional ways.
  • Ability to build and maintain strong and collaborative teams working toward the same goals.

Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click here.

Qualified candidates are assigned a score between 70 and 100. Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority.

If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience. This may result in a lower score, which may also eliminate you from consideration for this position.

Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity. Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.

To preview questions please click here.

Background checks and security clearance
Security clearance

Top Secret

Drug test required

Yes

- Required Documents

All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

  1. Resume - your resume or any other written format you choose should contain the required information as specified in the “How You Will Be Evaluated” section. Insufficient information will result in an ineligible rating.

  2. A completed online job specific self-assessment questionnaire through the Department’s automated system “Gateway to State”.

  3. Transcripts - if applicable, see the Qualifications section of the announcement. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

  4. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you must submit the required supporting documentation (certificates, certifications, etc.) with your application by the closing date.

  5. Current eligible DOS employees (per 3 FAM 2315) including non-competitive applicants must submit a SF-50 (Notification of Personnel Action) that shows the effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, AND submit a copy of your most recent completed annual performance appraisal that includes the final rating. If a performance appraisal does not exist, is incomplete or unavailable, a Form DS-1812 (Applicant Appraisal) or equivalent form from another agency signed by the current supervisor is acceptable. Mid-year progress reviews will not be accepted.

  6. CTAP eligibles must submit a copy of the appropriate documentation with their application. See link below:

CTAP Considerations

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

- Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

- How to Apply

Prepare your application in USAJOBS

To start your application, click Apply and we’ll walk you through the process where you’ll attach a resume and any required documents.

During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes.

Please carefully read all the instructions before you apply. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.

STEP 1: Select the "Apply On-line" button and follow the instructions to register or sign into USAJOBS.

STEP 2: Submit a detailed resume or any other written format you choose documenting your job-related qualifications, experience, and education (if applicable). Cover letter is optional. If you submit a cover letter, you must also submit a resume. Please see the How You Will Be Evaluated section for specific information that should be outlined in your resume.

STEP 3: Answer the job-specific self-assessment questions on-line through the U.S. Department of State’s Gateway to State automated application system. The questions will be used to evaluate your qualifications and experience for this position.

STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section of this announcement, to the Department’s Gateway to State automated application system prior to the closing date of this announcement. For instructions on how to view the status of your supporting documentation, please click here.

Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 or (703) 269-4944 between the hours of 7:00 a.m. and 7:00 p.m. ET

ALTERNATE APPLICATION PROCEDURES

NOTE: If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package by fax. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail WILL NOT BE ACCEPTED.

Agency contact information
Jaleesa Desormeaux
Phone

202-485-7334

Fax

000-000-0000

Email

DesormeauxJ@state.gov

Address

U.S. Department of State 600 19th Street, N.W. Attn: CA/EX/HRD Washington, District of Columbia 20522 United States

Learn more about this agency

Next steps

After all application packages have been received, we will review your resume to ensure you meet the basic qualification requirements. After we review and evaluate all applications, the most highly qualified candidates will be referred to the hiring manager for further consideration for possible interviews in approximately two weeks after the announcement closes. After a tentative job offer, we will conduct a suitability review and/or security background investigation, which generally takes an average of at least two to six months.

You will be notified up to four times during the hiring process:

  1. Upon receipt of your application.
  2. Upon minimum qualification determinations.
  3. After the certificate is issued.
  4. After final selection is made.

For instructions on how to view the status of your application, please click here .

Multiple positions may be filled from this announcement.

- Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/551331600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

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