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Dell Director, Consumer E2E Direct Experience in Austin, Texas

Director, Consumer E2E Direct Experience

Austin, TX

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Director, Consumer E2E Direct Experience on our team in Austin, TX.

We put the same vision into optimizing the online user experience as we do in creating game-changing products. This is where our E-Business professionals come into their own. They are industry experts on emerging technology. They manage the development, implementation and coordination of cutting-edge internet marketing strategies while driving merchandising product placement, pathing, promotion and content to optimize conversion and consideration. The team also leads on campaign management, product launch, online merchandising and end-to-end conversion.

Key Responsibilities

  • Develop and own the Consumer Segment E2E vision & strategy for, aligned to brand tenets and business goals, including:

  • Develop product requirements that balance end-customer needs, business input, and market dynamics – requires gathering input from a number of stakeholders (Sales, Merchandising, Marketing, PG, DFS, Services, IT, CCO, etc.)

  • Translate product requirements into a concrete Vision for a leading E2E experience on

  • Constantly iterate and improve the Vision with key stakeholders

  • Translate the Vision into detailed and actionable product roadmap

  • Employ business case logic to prioritize product features based on business and customer value

  • Test vision with customers, working with Customer Insights Analyst and ringfenced design resources, through qualitative user testing

  • Socialize roadmap internally: iterate and align the vision with key stakeholders

  • Recommend POR roadmap and required funding to the SVP of Global CSB eCommerce

  • Drive E2E Consumer Segment roadmap execution and backlog prioritization/iterative reprioritization

  • Deliver clear and precise product vision to IT teams, ensuring IT teams have direction to begin execution. Continually strive for the near-perfect SOW.

  • Meet with IT execution teams through test, dev, and launch to ensure E2E vision is met and roadblocks are resolved

  • Resolve cross-functional roadblocks; escalating to the SVP of Global CSB eCommerce as necessary

  • Monitor delivery progress against Consumer Segment roadmap

  • Continually reprioritize Consumer Segment E2E backlog as required

  • Drive features to launch; gather customer feedback, continually iterate in a test-and-learn model

Essential Requirements

  • Bachelors degree in a relevant field required. MBA preferred.

  • Extensive experience managing a product (eCommerce products preferred)

  • Extensive experience working in a highly cross-functional role with a proven track record of "getting the job done."

  • Ability to coordinate designers, engineers and business people

  • Experience working in Agile and managing an IT roadmap preferred


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you have the knowledge of emerging technologies to influence global e-commerce programs, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .