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Job/Position DescriptionDisaster Assistance Specialist LeadThis position is telework-eligible following a successful 30-day probationary period and ongoing adherence to performance standards.Serves as lead to review eligibility determinations for grants in the Other Needs Assistance (ONA) provision of the Federal Assistance for Individuals and Households Program (IHP) to assist victims in meeting disaster related expenses or serious needs. Returns cases requiring correction, additional information or adjustments. Work includes training staff and assigning work. Determines, adjusts, and processes IHP-ONA grant eligibility assistance levels, and eligibility status changes for more complex cases. Uses an automatic call distribution (ACD) system (toll-free State Disaster Assistance Help Line) to respond to statewide inquiries and requests for assistance: interview applicants, their authorized representatives, and other outside sources; and obtain and verify information to determine, adjust, and process eligibility. Reviews requests for reconsideration of eligibility decisions and determines and processes correct eligibility levels. Researches and analyzes information. Resolves issues. problems. and complaints. Uses Federal Emergency Management Information System (NEMIS) to document, update and inquire into case records. May represent the Health and Human Services a the state Emergency Operations Center, Disaster Recovery Centers, and disaster related town Hall meetings and may review press releases. Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. (20%)Serves as lead over staff or projects. (20%),Represents assigned area at planning sessions, committees, workgroups, meetings, conferences, or hearings to address significant issues. (5%)Obtains, verifies required client information to determine eligibilityReads case records to determine compliance with policies and procedures to identify trends and for corrective action. (5%)Interviews clients and authorized representatives to gather information to determine eligibility for benefits. (10%)Conducts reviews to determine or verify eligibility or continued eligibility and benefit level. (10%)Processes changes to client status, overpayments, and adjusts or restores benefits. (10%)Documents case records using automated equipment to form a record for client. (5%)Explains program services and policies and makes referrals to agency programs, other state agencies, or community resources. (15%)Registrations, Licensure Requirements or CertificationsN/A Knowledge Skills AbilitiesList the knowledge, skills, and abilities critical to performance in this position:Knowledge of overall program, including federal and state guidelines, regulations, programs, policies and proceduresKnowledge of federal, other state government, and private non-profit disaster recovery assistance agencies and programsSkill in interviewing techniques to obtain personal information, make inquiries, and resolve conflicting statementsAbility to listen and evaluate informationAbility to identify and resolve conflicting informationAbility to read, understand and apply a variety of interrelated instructions, i.e., guidelines, regulations and policiesSkill in apply https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=599280 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.