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Job Overview:

Front Desk Representative is a key member of the FirstService Residential (FSR) team and provides superior customer service, possesses detailed knowledge of company policies and procedures, and performs essential functions as they relate to the maintenance and accessibility of FSR’s head office. The Front Desk Representative has the competency and intrapersonal skills to work independently and with minimal direct supervision and possesses strong communication, telephone, and customer service skills. The individual must be detail oriented and able to multitask.

Your Responsibilities:

• Demonstrates excellent customer service, communication, and time management skills
• Greets employees, guests, and visitors when covering the reception desk
• Provides front desk and phone assistance for all visitors and/or callers
• Resolves and follows up on all complaints/issues from callers or visitors
• Forwards calls and/or takes messages for all FSR employees as needed
• Routes owner and resident calls to the call center or other FSR third party service providers as necessary
• Receives, logs and routes packages as necessary
• Routes all incoming faxes and bills properties accordingly
• Takes payments from homeowners, provides receipts and submits payment to the Accounts Receivable department
• Researches returned mail, documents address updates, and resends mail if necessary
• Scans and uploads ACC forms; informs association manager
• Manages and is generally responsible for all e-mails directed to the Reception general e-mail inbox
• Updates Front Desk manual as needed
• Uploads and processes vendor invoices, violation letters, and other homeowner-related documents to FSRConnect in a timely manner as scheduled and/or as directed by the Office Manager
• Scans documents as time permits or as the need arises (typically on behalf of association managers)
• Helps Office Manager and other front office staff (Business Center Coordinator and File Clerks) with any daily functions or special requests (e.g., administrative work, mailings, etc.)
• Serves as backup for Certified Mailings: Processing, filing electronic signatures, and maintaining certified log
• Follows safety procedures and maintains a safe work environment
• Ensures homeowner documents are properly disposed of to prevent identity theft
• Responds to all scheduled and unscheduled situations in a timely and efficient manner
• Cleans kitchens/break areas and washes coffee pots at the end of each day
• Dresses professionally and maintains a well groomed and polished look at all times
• Assists other departments by maintaining spreadsheets and databases as directed by the Office Manager
• May be assigned other duties by management

Skills & Qualifications:

• Education/Training: High school diploma or equivalency preferred. College-level courses in business or hospitality preferred.
• Experience/Knowledge: Two (2) to three (3) years of industry experience preferred. Excellent computer skills. Proficiency in MS Office required. Excellent customer service skills. Must possess strong interpersonal, verbal and written communication skills. Excellent telephone manner with clear, concise and professional communication skills in English required. Must have strong organizational and prioritization skills and be action and detail oriented. Must be able to multitask in a fast-paced, dynamic environment. Must be flexible, self-motivated, proactive and a team player. Must type at least 40 words per minute.

What We Offer:

FirstService Residential offers a comprehensive benefits package for part-time associates. Including a 401K retirement plan with eligibility the following Monday from your hire date. Additionally, you will be eligible to participate in other benefit programs per specific plan terms and conditions as outlined in the associate handbook.

Compensation: $19 - $20 / hour

Schedule: 11PM - 7AM; Friday and Saturday

Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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