Job Information
Bell Partners Resident Services Coordinator in Austin, Texas
We Care. We Deliver. Our purpose is to create communities our residents are proud to call home. We currently own or manage over 85,000 units in North America and continue to grow.
B e ll Partners , https://bellpartnersinc.com/overview/ a national leader in multi-family housing, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates.
The Resident Services Coordinator must have the ability to, plan, organize or manage multiple responsibilities effectively with speed and accuracy, greet all residents in a warm professional manner, maintain a warm and friendly demeanor at all times, maintain high standards of personal appearance and grooming, and maintain professional relationship with guests. This person is directly responsible for resident satisfaction.
Essential Functions and Responsibilities
Provide excellent service to all residents, prospects and visitors to the community
Responds to residential complaints and concerns in a timely and professional manner
Maintains a professional, friendly atmosphere in the office and public access areas
Greets current and potential residents and assist with questions or refer to the appropriate staff member
Directs residents to the proper resources
Provides personalized service to offer our residents an insider's view of your community, assistance with transportation, theatre tickets, city tours, arranging pet services and babysitting services, flower deliveries, restaurant reservations, etc.
Answering and responding to calls from residents
Package handling
Shares ideas for improving resident satisfaction with the Resident Manager
Responsible for booking guest suites; Ensures guest suite is ready for visitors
Responsible for entire renewal process and generates monthly status reports for Resident Manager
Follow Fair Housing Standards in all matters when working with prospects and residents
Follow up with residents throughout their lease terms and coordinate the renewal process for each lease
Provide excellent customer service to residents, ensuring their needs are met
Regular attendance and punctuality
Additional Functions and Responsibilities
- Additional duties as assigned
Competencies
Organizing- Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
Time Management- Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Functional/Technical Skills- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Knowledge, Skills and Abilities:
Excellent written and verbal communication skills
Must demonstrate support of Bell Core Values
Must demonstrate ability to provide exceptional customer service
Must demonstrate ability to successfully work on a team
Must be able to clearly communicate both orally and in writing
Must be able to understand directives both orally and in writing
Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible
Must present a professional image
Must be resourceful and well organized
Ability to stand for an eight hour shift
Ability to work nights and weekends
Education and Background:
High School Diploma or equivalent required
2+ years in Customer Service
2+ years multi-family or Hospitality experience
Bell Partners, Inc. (“BPI” or the “Company”) is an equal employment opportunity employer. BPI’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is BPI’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Note to Applicants: Smoking is prohibited in all indoor areas of Bell Partners Inc. unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.
Why Join Us?
At Bell, we're family. It is through the combined efforts of our associates that we achieve our Mission of being the apartment company of choice by creating value and honoring commitments to our residents, partners, and other associates.
As part of Bell, your work is rewarded through competitive compensation and reward strategies, through sincere appreciation and through opportunities for enrichment and advancement.
Collectively, our company boasts one of the most talented, hardworking, and service-oriented teams in the apartment industry.
With a clear vision of where we want to go, and the best associates in the industry to help us get there, Bell's future remains bright!
Bell offers competitive benefits that can provide protection, peace of mind, and savings. From medical, dental and vision coverage to income protection, retirement savings and other benefits, we've got you covered.
Come Join Us!
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