Job Information
HEALTH AND HUMAN SERVICES COMMISSION Management Analyst II in Austin, Texas
Job/Position DescriptionManagement Analyst IIThe Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services (MCS) department seeks a highly qualified candidate to fill the Management Analyst II position in Program Enrollment and Support, Enrollment Broker Operations. MCS is driven by its mission to deliver quality, cost effective services to Texans. This position makes a significant contribution to MCSand#146;s mission by managing day-to-day operations and oversight of the Enrollment Broker (EB) while coordinating EB system projects with HHSC eligibility system (TIERS) team, Managed Care Organizations, Texas Medicaid and Healthcare Partnership (TMHP), and other stakeholders as required. The Enrollment Broker Operations division of Program Enrollment and Support is responsible for ensuring contract requirements are met, identifying performance trends, and evaluating improvement activities or contract remedies. The Management Analyst II position involves significant amount of planning, developing, coordinating, and implementing agency programs and providing consultative services and technical assistance from the Enrollment Broker Operations Oversight Performance Management team, program staff, governmental agencies, community organizations, or the general public. Ensures compliance with agency policies and standards, processes, and procedures. Manages cross-division collaboration to ensure horizontal and vertical communication, appropriate project prioritization, and effective resource utilization. Provides support of vendor activities and is responsible for identifying problems and developing potential solutions to operational issues. Serves as the subject matter expert in assigned workgroups and other contract activities. Works directly with the vendor to coordinate, develop, document, and review processes and changes. Monitors activities for contract compliance, utilization targets, provides timely responses to information requests, resolution of issues, consultative and technical assistance, and documentation to ensure adherence to performance requirements. The ideal candidate thrives in an environment that emphasizes teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking, and integrity. This position reports to the Director of Enrollment Broker Operations and works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Essential Job Functions(50%) Oversees and participates in program planning, development, and implementation. Develops tools and techniques for project management. Coordinates, leads, and facilitates project meetings with stakeholders. This function requires leading meetings with vendor staff to review new processes or the need for corrective processes. Organizes project records, including project documentation and open issue resolution lists. Maintains records of reported errors and project deficiencies including those noted through direct oversight or reported by state users. Submits and analyzes weekly status reports, gives updates to management and peers on the status of projects. (25%) Monitors activities for contract compliance and utilization targets. Ensures proper documentation requirements regarding adherence to key performance requirements are met. Provides timely responses to information requests. Serves as a consultative and technical resource for Enrollment Broker scope o https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=607477 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.