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Job Information

Internal Revenue Service Tax Examining Clerk *12 Month Roster* in Austin, Texas

Summary

WHAT IS THE WAGE & INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

See Other Information for Locations.

Responsibilities

WHAT DOES A TAX EXAMINING CLERK DO? As a Tax Examining Technician you will resolve inquiries regarding tax account issues such as tax delinquency, adjust taxpayer accounts and provide information about general Service procedures. In this role, you will analyze and take appropriate actions as identified in the specific position for which you are applying. Your assignments may include communicating with taxpayers and their representatives regarding their accounts on notices issued. If you are selected for a bi-lingual position you will communicate with taxpayers in Spanish as well as English.

As a Tax Examining Clerk you will: Evaluate all available information and take corrective actions, such as credit transfers requests, re-computed tax, and/or penalty and interest.

Access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments.

Enter data into automated system to adjust tax, penalty, and/or credit adjustments.

Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers' data and responses.

Gain cooperation of taxpayers by explaining the best options available to resolve the problem or question, mutual interests, and to make sure they understand their responsibilities.

Interpret the law as it relates to the issues and if affects the performance and efficiency of the Internal Revenue Service.

Educate taxpayers on action(s) needed to achieve compliance with tax filing/liabilities. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Requirements

Conditions of Employment

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Please refer to "Other Information."

Must be a U.S. Citizen or National

IRS Employees with Career or Career Conditional Appointments

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Qualifications

You must meet the following requirements by the closing date of this announcement. GS-4 LEVEL: You must have one (1) year of general experience at a level of difficulty and responsibility equivalent to the GS-3 grade level in the Federal service. General experience for this position includes: progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. ORYou may substitute education for general experience as follows: Two years (2) of education above high school in any field of study (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school). OR­­­­­­­­­­­ You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education

Additional Information

10 Position are located in Wage & Investment,Return Integrity & Compliance Services,Refundable Credits Exam Operations at the following location:1821 Directors Blvd., Austin, TX.

5 Positions to be filled on Day Shift5 Positions to be filled on Swing Shift

POSITION DESCRIPTION: 96933An IRS intranet website is available for IRS A PM/C SharePoint site is available for IRS Employees at : https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.

This is a bargaining unit position.

Alternative work schedule, staggered work hours or telework may be available.

Tour of Duty: Monday-Friday, Day Shift 7:30 AM - 4:00 PM & Swing Shift 4:00 PM - 12:30 AM

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