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Key Responsibilities

•Perform moderately complex configurations and application modifications to integrate with client workflow using established guidelines and business rules.

•Perform data mapping from the clients' system.

•Support and triage client issues related to network, security, performance, database or other issues

•Use knowledge and technical expertise to advise clients on our standards and/or customized solutions

•Assist in the development of team processes and procedures to increase efficiency

•Coordinate activities and communication of technical requirements with internal and external teams  

•May serve as an informal resource for colleagues with less experience 

Key Requirements

•Bachelor’s Degree or equivalent relevant experience

•2+ years working in a client-facing or consulting role or other equivalent experience

•Working knowledge and expanded conceptual knowledge related to technology implementation

•Developing proficiency with current technologies

•Understands key business drivers and how to leverage software capabilities to support clients

•Demonstrated analytical and problem-solving skills with good attention to detail

•Ability to prioritize multiple tasks in a fast-paced, team environment

•Effective interpersonal and communication skills with an ability to maintain positive working relationships

•The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.