Job Information
TEXAS WORKFORCE COMMISSION UI Collections Claims Examiner in Austin, Texas
WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin, just north ofthe Texas State Capitol, we have offices statewide and many of our positions are suitable for teleworking. We're a FamilyFriendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training anddevelopment, and fantastic benefits.
This position is onsite with the potential for some telework based on successful completion of training and the availability ofat-home workload.
You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE: A detail-oriented professional with good communication skills who can work with customers who may need that little bit ofextra help to understand their circumstances and what we need from them. You are an adaptable, patient problem-solverwho understands the value that customers place on being able to speak to someone about their concerns.
WHAT YOU WILL DO: The UI Collections Claims Examiner II-III performs complex to advanced (senior-level) unemployment insurance collectionwork. Work involves reviewing unemployment insurance benefit overpayments and the determinations or appeal hearingdecisions that led to those overpayments and explaining that data to affected claimants, with the end result of the claimantagreeing to make full payment or initiating a payment plan on their debt. May function as an occasional lead worker. Maytrain others. Works under general to limited supervision, with moderate to considerable latitude for the use of initiative andindependent judgment.
Claims Examiner will be taught and trained in the basic bankruptcy principles (specifically dealing with Chapter 7 and Chapter 13 filings), to review electronic bankruptcy records through the Public Access Court Electronic Record system (PACER), documenting bankruptcy data in the agency database and filing of electronic bankruptcy claims within the respective bankruptcy courts. Claims Examiner will become the initial point of contact for all bankruptcy inquiries from within the agency, claimants/debtor and claimants/debtors attorneys.
YOU WILL BE TRUSTED TO: -Work focuses on communication by telephone, e-mail and written correspondence with claimants and theirrepresentatives to resolve overpayment issues. -Will work with automated systems, representatives from other states, and claimants to refer and receive interstatecollection cases for recovery of overpaid UI benefits. -Work will include detailed use and familiarity with the TWC Unemployment Insurance (UI) Benefits automated system torelay to parties how overpayments were established and to provide payment options. -May compile reports on unit output. -Perform other duties as assigned.
YOU QUALIFY WITH: - UI Claims Examiner II: Graduation from an accredited four-year college or university with major course work in human resources, organizational development, education, or a related field. Three years of full-time experience in the gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues and programs. - UI Claims Examiner III: Graduation from an accredited four-year college or university with major course work in human resources, organizational development,education, or a related field. Four years of full-time experience in the gathering of information,interviewing, counseling, or in the instruction, demonstration, andinterpretation of policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues or programs. - Both Levels: One year of full-time qualifying experience may be substituted for each year (30 semester hours) of education. Six months of full-time in-service experience classifie as a Customer Service Representative IV with regular status will satisfy the minimum qualifications.
YOU ARE A GREAT FIT WITH: - Six months to one-year experience in either a customer call center environment or with TWC UI Benefits computer system - Skip-tracing, investigations or collections experience - Good oral and written communication skills including the composition of business letters - Knowledge of MS Office PC applications, specifically Outlook, Word and Excel - Good organizational skills with the ability to prioritize multiple responsibilities with adherence to deadlines - Bi-lingual (English/Spanish)
YOU GAIN: -A Family Friendly Certified Workplace. -Competitive starting salary: $2,838.40 - $3,791.00/month -Defined Retirement Benefit Plan -Optional 401(k) and 457 accounts -Medical Insurance -Paid time off, including time for vacation, sick and family care leave -Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your militarywork experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare thisposition to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Employment.pdf
HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.comor in Taleo. TWC is not considering applications from persons who require immediate or future sponsorship for an employment visa tomaintain work authorization eligibility. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section301.042.