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American Red Cross Program Specialist, Workforce Engagement in Baltimore, Maryland

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

What You Need to Know :

Provide functional support to build, sustain and energize the departmental and/or volunteer workforce. Create and maintain a foundation of continuous and robust volunteer engagement using established processes and collaborating with volunteer services staff. Collaborate with function leads to support the implementation of sound workforce engagement principles and practices to build effective teams in areas of operations and program service delivery. Support the implementation of departmental programs, assist with remote team building of employees and volunteers, and solicit feedback from end customers.

WHERE YOUR CAREER IS A FORCE FOR GOOD:

Key Responsibilities :

Participate in volunteer workforce planning within assigned area.

Support functional leads and supervisors in their role of engaging the volunteer workforce aligned with the volunteer recruitment and engagement cycle.

Engage volunteers as equal team members with specific responsibilities. Support the workforce engagement team.

Assist with the training and skill development of volunteers to enable mission delivery.

Strive to achieve a diverse workforce, including disabilities and functional needs, representative of the communities served.

Support the implementation of a targeted volunteer engagement plan. Manage assigned program goals, objectives, policies, and procedures in alignment with established metrics. Evaluate and report on the capacity and effectiveness of programs and services. Prepare recommendations for continuous improvement.

May support mission related components by implementing sound workforce engagement principles and practices to build effective teams in areas of operations and program service delivery.

Standard Schedule :Monday - Friday 7:30AM-4:00PM

Pay Information : Based on experience.

WHAT YOU NEED TO SUCCEED:

Education: Bachelor's degree required.

Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.

Management Experience: N/A

Skills & Abilities: Ability to work on a team. Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal, and written communication skills. Develop project plans and budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook. Familiarity with federal, state, and local employment laws.

Travel: Travel may be required. For positions applicable to Disaster Services, deployment to disaster operations outside the assigned region is required.

Physical Requirements:

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

  • Medical, Dental Vision plans

  • Health Spending Accounts & Flexible Spending Accounts

  • PTO + Holidays

  • 401K with 5% match

  • Paid Family Leave

  • Employee Assistance

  • Disability and Insurance: Short + Long Term

  • Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

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