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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

This position plays a vital role in ensuring accurate, efficient invoicing as well as maintaining data integrity related to rates and revenue captured within the corporate databases (Oracle, Secure Base, etc....) in a centralized billing environment. This is accomplished through establishing controls, auditing techniques, automation opportunities, accurate billing conversions, timely completion of monthly billing projects, training, customer facing support and management reporting. Participation in continuous improvement related activities is essential. The successful candidate will be detail oriented, internally and externally customer focused and have exceptional problem solving skills

The position is quite challenging - it requires strong system skills, reliability, data entry skills and excellent interpersonal ability.

Key Areas of Responsibility

• Research and analyze billing related issues; provide daily support to internal and external customers as required based on assigned centralized processes. Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information. Work to enforce the company’s standardization objectives while ensuring that there is no revenue impact to the business. Assist with post-conversion cleanup, analysis, auditing and remediation projects as required.

• Provide support to EOM billing close process, to ensure timely and accurate billing close, issue resolution, etc. Liaison with IT Support to resolve system discrepancies and to develop systemic enhancements to gain efficiencies. Maintain operational knowledge with the ability to translate and correlate this data to billing practices and requirements

Skills Required

• Provide excellent Customer Service to internal and external customers

• Sound reading comprehension

• Excellent verbal (oral) and written communication

• Proficient with MS programs - Microsoft Excel and Microsoft Outlook (Other system experience is a plus)

• Ability to handle various tasks in a fast-paced, ever changing environment

• Highly motivated and Customer focused (internal and external)

• Ability to think strategically, and act tactically

• Strong interpersonal and diplomacy skills, positive attitude and teamwork driven

Qualification Required

Any graduate/ post graduate who is either a Fresher from Finance Background or has upto 5 year's experience in Order to Cash Billing & Invoicing Process

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0074615