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Shell IT Operations Engineer in Bangalore, India

, India

Job Family Group:

Information Technology (IT)

Worker Type:


Posting Start Date:

September 5, 2022

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

If you are looking for a career with solid job prospects for the foreseeable future, understanding, delivering, or improving the range of activities to support the digital and energy transition, then this role will suit you. Join Shell and let us help you grow in a business that encourages both personal and professional development.

Where you fit in

You will be working in a global environment with culturally diverse teams. Assisting in managing multiple delivery priorities and multiple demand requests. You will be working with multiple stakeholders in various organizations. As IT Operations Engineer, you will manage overall delivery, outages, for landscapes thereby ensuring availability, reliability, and overall supportability on a 7x24, 365 day basis. If this job is not done well and accurately, any/all of the repercussions above could occur.

What’s the role

As IT Operations Engineer, you are responsible for end-to-end operations for Middleware technologies. You will participate in day to day activities and commitments, resolving incidents as per Service Level Agreements. You will prepare and follow the standard operating procedures.

Aside from above, you are expected for the following:

  • Working Knowledge on Azure Integration Services: ADF, LogicApps, ServiceBus, Eventgrid, Azure Functions

  • Hands on experience in incidents, problem, and change related activities. (ServiceNow/ITIL tool exp)

  • Expected to work in shifts.

  • Supporting Incident/Problem resolution by assisting in key operational activities in terms fixes, and supportability with suppliers.

  • Ensure operation run books, support guidelines, and procedures are produced and maintained for use.

  • Execute controls and monitor controls.

  • Manage application support services, including suppliers, for Operations according to business defined service levels for each application and e2e services.

  • Regular monitoring of the applications and landscape, health check reporting.

What we need from you

Mandatory Qualifications:

  • Require 6 to 8 years of IT experience.

  • Educated to a degree level

  • Self-starter with good analysis and problem solving skills

  • ServiceNow or any ITIL tool working experience.

  • Working Knowledge on Azure Integration Services: ADF, LogicApps. ServiceBus, Eventgrid, Azure Functions

  • Operations experience of middleware platform.

  • Significant application support experience or business analysis in a wide variety of IT, Technical and Business roles and domains.

  • Highly conversant in English, spoken and written, with proven communication, interpersonal, influencing and negotiation skills.

  • Ability to work with teams across organizational boundaries, different cultures and different time zones in a global, virtual environment

  • Experience coordinating, consulting, problem management and analysis



An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

  • We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.

  • We’re closing the gender gap – whether, that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.