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Position :- Sr. Engineer SSG

Department :- Shared Service Group - APAC

Profile - Professional Services

Working Hours – ANZ Sydney Timezone - 9 AM to 6 PM AEST/AEDT

Work Location :- Bangalore ( Hybrid)

General Description / Overview of Role

The purpose of this role is to implement the WFE v15.x product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related troubleshooting and escalation of service requests via a IMS ticketing system.

Primary Roles & Responsibilities

➢ Implementation/upgrade/expansion of Contact Centre Solutions, including.

➢ Solution design review and feedback

➢ Technical Site Discovery and validation of pre-requisites, providing technical information for customer/partner techs prior to implementation phase.

➢ Implementation of software components and third-party components as defined by the project and customer needs.

➢ Integration to telephony data sources and other third-party systems including Active Directory/Cloud Identity Management.

➢ Cloud (AWS/Google Cloud) experience is a plus

➢ Site and user acceptance testing.

➢ Primarily remote but onsite if required.

➢ Primarily in office hours but out of hours or weekend coverage basis customer requirement if required.

Qualifications

➢ Overall, 10 years’ experience & 4 years professional service/ implementation experience in a similar technical position.

➢ Mandatory - Bachelor’s degree in a technology discipline or an equivalent combination of education and experience

o Any of the following certifications may be a plus (PMP, MSDBA, MCSE, MCSA, Avaya or Cisco Voice Technologies)

➢ Demonstrated experience as a software SME or technical expert in Application dependent technology.

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.