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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Manage a global team supporting Email services for the enterprise that include Outlook client, MS Exchange and Email security at the platform level. Responsibilities of the team include L3 incident ticket processing, service request processing, change implementation, On-Call support, SLA management, imitative & Task management, capturing metrics and ensuring that email service availability is at 100%

Primary Responsibility:

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience

• Experience with MS Exchange and email security at an enterprise level. Supporting service and operations of email at a large enterprise

• Experience managing a global team and aligning performance with organization goals

• Good knowledge of ITIL concepts

• Proven ability to proactively manage service performance, identifying constraints, & implementing optimizations for enhanced efficiency and user experience

• Proven ability to provide solid leadership and mentorship to the team, fostering a culture of innovation, continuous improvement, and accountability

• Proven ability to collaborate closely with cross-functional teams to implement solutions and initiatives

• Proven excellent communication skills, both written and spoken along with presentation skills to leadership

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.