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o things in common. <a href="https://www.careers.philips.com/global/en/our-culture" target="_blank">An unwavering sense of purpose</a> and a relentless de

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Philips Sr. DevOps Systems Engineer in Bangalore, India

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Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Simplify healthcare by focusing on the people in the care cycle – patients and care providers. Through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system. Philips delivers advanced solutions for both health professionals, to meet the needs of patients, and empowered consumers for affordable healthcare whether in hospital or at home.

You are responsible for

  • Support of the Product Delivery process, including production releases of critical externally facing products as well as staging and preparing testing and quality assurance environments. Ensuring all operations meet current HIPAA, ASIP and other relevant regulatory guidelines. Work directly with the PMO to ensure all project release schedules are met.

  • Maintaining appropriate and required compliance and regulatory requirements, involving key process controls and documentation.

  • Providing Tier 2 and Tier 3 Operational support of critical 24x7 externally facing medical device software products. Meet or exceed all operational KPI’s and SLA’s.

  • Ability to work collaboratively in a highly diverse and fast paced team. Identify, cultivate and manage the necessary external relationships with third party providers such as data center hosts, hardware/software vendors and consulting firms.

  • Provide architectural and process guidance to both members of this team as well as the product engineering team in order to insure security, performance and availability of all supported products.

  • Some On-call, overnight and weekend work may be required to support off hour releases and production operations. In conjunction with the North America team we look to create a follow the sun support model in an attempt to eliminate overnight on-call rotations

You are a part of

Philips’ Sleep and Respiratory Care organization on our local DevOps team. We simplify healthcare by focusing on the people in the care cycle – patients and care providers. Through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system. Philips delivers advanced solutions for both health professionals, to meet the needs of patients, and empowered consumers for affordable healthcare whether in hospital or at home.

A team responsible for the delivery, support and maintenance of externally facing software based service offerings across North America, Asia and Europe. Our primary areas of focus include management of infrastructure operations, software release cycles, network, and security operations in support of these patient focused services.

To succeed in this role, you’ll need a customer-first attitude and the following

  • Experience in a regulated healthcare setting or other highly regulated industry.

  • Bachelor’s Degree in Computer Science, Computer Engineering or related technology field. Masters a plus.

  • Minimum of 6-9 years’ experience supporting external customer facing products including a thorough understanding of hardware\storage, application hosting and networking in a physical or cloud based SaaS models.

  • Effective understanding of data networking and security processes including firewalls, load balancers, and routing.

  • Role requires fundamental knowledge of AWS concepts and design. Understanding of AWS network structuring, security groups, EC2 construction, S3 utilization, and IAM is preferred

  • Ability to effectively support and manage both Linux and Windows systems.

  • Working knowledge in supporting and\or administrating RabbitMQ, SQL Server, MongoDB or any document based repository.

  • Previous working experience with Cloud Foundry, ELK, Vault, Kafka or New Relic is highly desirable but not mandatory.

  • Experience in automation tooling such as Ansible, Terraform, or scripting languages like Python is highly regarded for role.

  • Ability to work in a "matrix" environment including the use of external partners for service delivery. Strong vendor relationship management of ISP’s, managed service providers and telcos both domestically and internationally.

  • Demonstrated ability to work with rapidly changing development priorities while insuring performance and availability of production systems.

  • Strong analysis and troubleshooting skills.

  • Solid security orientation to coordinate all security related designs, setups, audits, testing and risk assessments.

  • Long term thinking and planning coupled with tactical execution and prioritization skills.

In return, we offer you

The ability to make a beneficial impact to our users lives supporting a 24/7 healthcare application that is heavily relied on by DME’s, Insurance Providers and Patients alike.

You will also gain broad experience and knowledge in a large AWS technology stack of both Managed and Self Managed software and services.

How we work at Philips

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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