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What You'll Do

As part of the Security UX team, you will work with fellow researchers, product designers, product managers, software engineers, and data analysts to build products that help people connect to the Internet safely everywhere and from any device and meet the security needs of people across organizations and inform the future of security and networking.

Who You'll Work With

• Work with teams in India and the US to identify useful research topics and questions and scope studies to answer them, including choosing the best methods and strategies for answering key questions.

Plan, conduct, and report generative and evaluative research studies in collaboration with partner teams that craft business and product strategies.

• Quickly synthesize qualitative and quantitative data into narratives that help us better understand our customers.

Partner closely with product management and engineering to bring research findings into product development processes.

• Advocate for our customers’ behaviors, needs, and values to help us build the best tools for them.

Who You Are

We are seeking a collaborative problem solver who is motivated by a good challenge. You are compassionate and self-aware, with a history of building successful working relationships. You are adept at discussing the business challenges, constraints, and decisions you faced in your career as a UX researcher.

Minimum requirements for this role:

• Significant research experience including defining and executing end-to-end research projects, with at least some of that experience in an industry setting (e.g. UX/product research, market research, consulting, etc.)

An undergraduate degree from a 4-year, accredited institution.

• Able to handle areas (user/product/domain) that may be ambiguous or ill-defined.

Consistent record using multiple research methods and able to explain the rationale for using each one.

• Awareness of UX industry trends, incorporating new research techniques when appropriate.

Proven experience working successfully across cultures, languages, and time zones.

• Strong organizational skills, planning, and ability to work independently.

An understanding of the product life cycle and how to plan research to have maximum impact.

• Don’t just summarize study data, go one step further to identify significant user needs and/or product issues.

Ability to clearly articulate ideas, sometimes in various ways to meet the needs of different recipients (written reports, user profiles, scenarios, etc.).

• Demonstrated ability to collaborate with key partners to capture assumptions, prioritize research topics, and identify strategic business needs. This could look like facilitating workshops or running design sprints remotely.

Desire to solve complex problems

• Experience identifying key research questions and objectives in partnership with product, design, and engineering teams

Contribute to the community, providing support to junior team members, leveraging your strengths to help others grow. Be a part of our thriving UX Research practice, and culture

• Proactive in communicating and managing stakeholders remotely and in various time zones

Experience creating and leveraging behavioral data and analytics in your work.

BONUS : Security & networking experience, enterprise UX experience, advanced degree in psychology, anthropology, sociology data science, or a related field.

This is NOT a technical or programming position, although the ability to understand and effectively communicate with technical leads is a plus.

Why Cisco

#WeAreCisco, where each person is outstanding, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give something of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.