VetJobs - The Leading Military Job Board

Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the World’s Most Vital Resources™.

Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto (VLTO) is creating today.

Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.

Veralto’s Water Quality companies —Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS—help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.

Veralto’s Product Quality & Innovation companies—Esko, Linx , Pantone, Videojet, and X-Rite—help package and protect the world’s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.

About Linx

Linx Printing Technologies was formed in 1987 and has earned a reputation as a manufacturer of thoughtfully designed and well-engineered products. The company has consistently invested a high percentage of turnover in research and development and is one of the industry’s top research spenders in relation to turnover.

We invest in our associates’ professional development. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning.

But most of all, we recognize that creating a culture rooted in Diversity and Inclusion is an ongoing journey. Our deeply embedded commitment to continuous improvement reminds us that we can keep learning, keep improving and keep striving for better. And we would love to have you on this journey with us! Apply today.

Linx Technical Support Specialist

Linx is a global provider of industrial coding and product marking solutions that are used on production lines across the world. As a leading player in both the continuous inkjet and laser marking industries, we hold a large and growing worldwide market share, achieved by continuing emphasis on engineering excellence and top-tier products, outstanding marketing, customer service, and professional management.

Linx is also one of the leading providers of Industrial Internet of Things (IoT) solutions in coding and marking, which includes cloud computing and analytics, that support Industry 4.0 initiatives and the future of the smart factory.

As a Technical Support Specialist , you will be part of a team that looks to assist Linx customers, distributors, and OEMs worldwide in problem-solving, answering detailed technical questions about Linx products and helping develop their technical and customer service knowledge and processes.

This role covers all Linx printing technologies Including Laser CIJ, TJ, TT and IJ. Most of our customer technical support questions are handled through our distributors, so this team handles "level 2" technical queries.

You would be part of a committed team who work together to problem solve on behalf of our customers, and there would likely be some limited travel opportunities too, to meet key partners worldwide. There are plenty of opportunities to be involved in the new product introduction, development opportunities with cross-functional teams, and interacting with the wider business. There are also laboratories and workshops in which there can be hands-on practice and diagnosis of the technology.

The role is full-time and is based in India MultiOpco and t his is a remote working profile.

The wider team is international, with a core in the UK but other members based in the US and China.

Your other duties and responsibilities include:

• Handle and resolve technical issues raised by Linx customers and distributors (through tickets and phone calls), giving detailed and quality responses within agreed response times.

• Build successful relationships and partnerships within our distributor network.

• Lead regular conference calls to review open issues and coach distributors.

• When necessary, visit distributors and customers to provide sales and service support, assist with on-site problem resolution and ongoing technical issues, and develop and implement action plans to assess and improve their technical capability.

• Establish effective links across the organization to collaborate on raised cases and report findings from field failures.

• Contribute to other projects within the business (e.g. new product development) to provide the customer and service engineer perspective.

• Ensure department targets and objectives are met concerning customer satisfaction, case response time, case first-time fix and number of closed cases.

• Develop the Technical Support Knowledge Base to help distributors quickly find the correct solution to the problem.

• Authorize returns of faulty parts from the customers.

• Assist with the sample marking service when required.

The successful candidate will have:

• A background in engineering/electronics. This could have been gathered through education or work experience

• Skills or experience in troubleshooting

• Customer Service drive and focus with a proactive approach.

• Prioritize multiple tasks effectively

• Be able to communicate internally and externally through email and telephone.

• The ability to work as part of a team

• Willingness to travel (when required) and learn new technologies

• Previous work on a technical helpdesk, as a Field Service Engineer or in a workshop/test environment would be an advantage.

• Associate's or bachelor's degree or relevant technical training or certificate program in one of the following disciplines - engineering, mechanical or electronics desirable

• Competence in one or more languages (Spanish/French for example) is desirable

• Laser or Continuous Inkjet experience in the printing and coding industry is desirable.

• As it is a global role, flexibility may be needed to cover the distributor requirements.

Our offer

We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented. Working at Linx gives you access to a robust career development process and challenging “stretch” opportunities.

Our Culture

More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.

Our Values

• We serve humanity with purpose and integrity

• We unlock ingenuity for customer success

• We deliver results as a team

• We continually improve for enduring impact

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.