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studio +91 is currently seeking an experienced, motivated, creative, and customer-focused Senior Design Researcher. As part of a multidisciplinary Team, your responsibilities include working closely and collaborating with multiple disciplines, bringing a customer driven perspective that is founded in data to the design process. Our diverse team works collaboratively to create products and ideas that empower us to move fast to build seamless and delightful experiences for billions of customers worldwide. Join us!

Responsibilities

• Creates and drives plans for research studies and/or programs for a product, product line, or services. Defines and scopes problems for an end-to-end research plan with clear success criteria relevant for business needs for a product, product line, or service. Leverages experimental design and its applications (e.g., within and between repeated measures design). Proactively identifies research needs and potential problem areas that need to be researched.

• Plans research to include diversity, inclusion and accessibility principles.

• Applies research methods for effective execution for a product, product line, or service. Guides multi-person research efforts resulting in strong product outcomes for a product, product line, or service.

• Synthesize and distill data for a product, product line, or service. Reviews and analyzes data to draw conclusions for a product, product line, or service. Applies statistical analyses to strengthen hypotheses to make business decisions for a product, product line, or service. Enables problem identification and reduces data to form aggregate insights for a product, product line, or service.

• Shares insights in a way that is easy to understand to activate design and engineering processes from insights for a product, product line, or service. Creates and leverages communication methods that promote an emotional connection to a customer and conveys real user stories that reveal customer insights.

• Manifests insights into product truth, impact, and decisions for Group Product Managers and General Managers.

• Conducts research that identifies and clarifies who the customer is and the critical parts of their context to inform product strategy and user experience direction for a product, product line, or service. Delivers customers insights into a target customer profile or description.

Contributes to the formation of the solution for a product, product line, or service. Leads generative research to determine what solutions or concepts should be used.

• Addresses business needs while making a business case for the research to Group Product Manager or General Manager. Works backward in research and development, focusing more heavily on the problem to lead to a solution rather than creating something highly original but lacking in application potential.

• Applies heuristic evaluations and product walkthroughs. Applies a combination of moderated and unmoderated user experience testing methodologies to distill continuous improvement insights and to trigger product or experience direction pivots.

• Improves user experience through continuous iterative research processes for a product, product line, or service. Conducts iterative research with cross-disciplinary product teams in a lean, continuous, collaborative, and co-experienced manner. Produces research-driven insights on industry/vertical trends. Determines the risk associated with technology uncertainty for future initiatives by conducting new and/or foraging for existing research for a product, product line, or service.

Qualifications

• 6+ years of product research industry experience conducting user research and driving tangible outcomes with product teams and a measurable track record of success and impact

• Experience in articulating the implications of research finding in clear and compelling ways; translating research findings into actionable recommendations; ability to translate data into insights; measurable record of impacting products as a researcher

• MA/MS in Experimental Psychology, Cognitive or Experimental Psychology, Human Factors, Human-Computer Interaction or a related field, OR a BS/BA in one of the above fields with significant industry experience

• Demonstrated experience designing and conducting a range of formative and iterative research methods applicable to all product stages from conception to release (Enterprise experience a plus)

• Thorough knowledge and experience across a range of UX research approaches and methodologies. Strong theoretical and practical knowledge of both qualitative and quantitative methodologies

• Demonstrated success working with cross-discipline leadership to shape product is desirable

• Develop and maintain research plans and drive data into decisions across the product lifecycle

• Strong writing and verbal abilities

• Experience managing design research knowledge that is leveraged across design and engineering teams

• Track record of collaborating across disciplines (design, program management, engineering, content writers, and marketing) to drive change into products; must be able to work independently as well as part of a cohesive team

• Demonstrated ability to work within tight timelines and with excellent project management skills

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .