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At Nespresso , our mission is to create the highest quality, most sustainable cup of coffee . By caring for our employees, our farmers, the environment and our customers, we are dedicated to connecting our community with the best possible products and customer experiences .

Nespresso Thailand is a young and fast growing market and we are looking for experienced Boutique Manager who would play a key role to drive business results with Nespresso best in - class customer service through inspiring leadership and development of our retail team .

POSITION SNAPSHOT

Location: Bangkok

Company: Nespresso

Full-time

5+ years of experience Retail Management

A DAY IN THE LIFE…

• Manage manpower planning to ensure optimal operational execution and service delivery.

• Drive bottom-up sales forecast and accuracy based on weekly and monthly reporting and analysis.

• Responsible for optimal use of resources and cost control in relation to Boutique sales.

• Coach and develop the Boutique team to deliver best in class customer service and sales performance.

• Ensure compliance in safety, health and operational standards (according to global guideline) in the Boutique.

• Constantly reviewing ways of improvement to maximize conversion of prospects into members and drive loyalty with distinctive customer experience in the Boutique.

ARE YOU A FIT?

• Min. 5-7 years of experience in Retail Management.

• Experience in team management and developing talent.

• Experience in direct customer sales of premium products and services.

• Proven track record of developing sales and strong customer relationships.

• Good command of both written and spoken English.