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UNUM Senior IT Delivery Manager in Basingstoke, United Kingdom

Job Posting End Date: 10/24

We are Unum (pronounced you-num) and we’re one of the UK’s leading employee benefits companies. That means we sell Income Protection, Critical Illness cover, Life insurance and Dental insurance through the workplace. You may not have heard of us before, so you probably don’t know that we’ve been around for over 40 years and protect over 1.6 million people in the UK.

General Summary:General SummaryIndividuals in this role provide leadership and guidance to several agile and/or infrastructure and operations teams supporting various business and technical capabilities, services or functional areas of IT. They work with their team to implement and deliver new solutions to enable, enhance or transform business capabilities or services. This individual is instrumental in the implementation of part of the portfolio for a given BDH, Value Stream, or for specific infrastructure services. They work with their manager, business product owners, or similar relevant roles to define delivery priorities in line with the technical, financial and people resources available. They work within their BDH, Value Stream, or IT counterpart to develop business partner relationships, effectively communicates, and successfully executes IT plans in support of the agreed goals and objectives.

Principal Duties and Responsibilities

  • Leads functional areas of multiple agile teams to successfully build, enhance, transform or support technology and/or business services by delivering on outcomes.

  • Engages in strategic planning with business and IT stakeholders, to provide direction, guidance or recommendations on technology and architectural considerations.

  • Defines a portfolio of change and roadmap. Engages and influences IT and business leaders to ensure the portfolio will deliver agreed business objectives.

  • Collaborates with IT leadership across various disciplines, provides guidance, direction or recommendations to address a wide range of business and technology needs, with an emphasis on optimised, timely and successful delivery.

  • In collaboration with their manager, initiates and influences relationships with and between key stakeholders involved in the management and implementation of IT plans, acts as a point of contact for stakeholders, planners, designers, and operational business partners.

  • In partnership with practice leaders, drives application of the company’s technical and architectural roadmap objectives.

  • Leverages deep understanding of IT, emerging technologies, and technical capabilities to guide and influence stakeholders and teams in developing solutions, build, deployment, testing and ongoing management of IT services.

  • Takes bold action to ensure there is a strong, diverse talent and leadership pipeline in place to meet aggressive business goals. Develops, coaches and engages people to higher levels of performance.

  • Understands the needs of a self-organising team (cross-functioning, partners with the business, collaborative, works quickly and unencumbered, be empowered and autonomous, be able to focus on self-improvement) and supports the management activities that make self-organisation successful.

  • For Agile teams, ensures that the scrum team(s) apply the best software engineering practices including, but not limited to: test driven development, peer reviews, continuous integration deployment practices, unit and regression test automation, comprehensive approach to addressing NFR, adherence to standards, comprehensive ‘definition of done,’ team retrospectives, etc.

  • For Infrastructure and Operations teams, ensures that we benchmark against associated services to keep service delivery and support at an appropriate cost.

  • For Infrastructure and Operations teams, responsible for end to end management and delivery of infrastructure services.

  • Understands patterns and trends that contribute to utilising key performance indicators and critical success factors that will improve the performance of the organisation.

  • Ensure the continued protection of Unum’s information, by following all applicable Information Security policies and procedures and by reporting suspected weaknesses in information security controls to the Information Security Officer.

  • Embed and contribute to the Conduct Risk Framework, wider Solvency II systems of governance principles, Treating Customers Fairly requirements and the Risk Management Framework as it applies to the role and divisional activities and drive improvements as required.

  • Comply with Unum’s Code of Conduct and other Company Policies and Procedures as appropriate to the role.

Job Specifications

  • Degree in computer science preferred, or relevant technical experience

  • Extensive experience in an IT field, or equivalent relevant work experience.

  • Prior management experience is preferred

  • Demonstrates leadership in executing IT plans successfully that enable technical or business capabilities and address technology or business priorities

  • Strong understanding of Agile/Lean leadership principles

  • Exhibits courage by taking smart risks and encouraging others to do so; empowers innovative approaches by motivating others to be proactive and resourceful

  • Has proven and demonstrated knowledge and skills in one or more technologies or industries

  • Able to apply broad business and technology understanding of internal and external trends and capabilities, to ensure successful implementation of IT plans

  • Able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process

  • Demonstrates strategic and critical thinking capability

  • Interacts with others, internally and externally, in a way that gives them confidence in their intentions and those of the organisation

  • Understands the business case for each deliverable undertaken and works with their manager and product owner to help ensure benefits are realised

  • Has strong planning, communication and presentation skills, and the capability to listen and influence

This is a great opportunity to work for a UK subsidiary of a global organisation, we look after our employees, offer a great work-life balance, generous benefits, a professional challenge and fantastic career opportunities.

Unum are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

As a recognised Disability Confident Employer, Unum is committed to providing adjustments for people with disabilities during all phases of the hiring process. Please reach out to us to let us know if you if you require accommodations on the basis of a disability. Please send any requests to


Unum UK

A Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.

The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.