Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What you'll be doing...
Verizon is building a world-class Customer Experience Organization committed to excellence and innovation in every aspect of our customer's journey. The Customer Experience Planning and Operations Group enables teams to deliver superior customer experiences, by streamlining processes, driving operational efficiencies, enhancing performance metrics and ensuring financial responsibility. We are actively seeking an Sr. Manager to play a pivotal role in orchestrating the planning and integration of new initiatives within a product operating model. This position is designed to craft planning strategies to optimize operational workflows and project integration across time zones.
You will be responsible for analyzing the scope of work, assessing impacts across teams, determining the level of effort required, assigning leaders, and establishing the appropriate level of funding required to support the work. Your primary goal will be to develop and maintain an integrated ecosystem of excellence that simplifies how teams operate and collaborate on large complex initiatives.
This role reports in TO the Associate Director of Planning and Integration. You will have direct reports that will count on your leadership to drive optimal results.
Responsibilities:
Leading a team dedicated to operational excellence, ensuring approach to work aligns with customer experience strategies
Planning and coordinating the implementation of new projects and initiatives within the organization.
Integrating the distribution of work across teams
Defining workstreams and activities required to support new initiatives, including impacts across agile teams
Collaborating with senior leadership to ensure initiatives align with the organization's customer experience strategies.
Determining the level of effort required for successful completion.
Assigning initiatives and experience leads to provide guidance and support throughout the project lifecycle and ensure a seamless end-to-end customer experience
Facilitating cross-functional alignment between team leaders and stakeholders across portfolios.
Confirming the appropriate level of funding needed to support project execution and resource allocation.
What we're looking for...
You'll need to have:
Bachelor's degree or four or more years of work experience.
Six or more years of relevant work experience.
Four or more years of experience in strategic planning, program/process management, agency management, user experience design end-to-end lifecycle, and/or digital product development.
Experience managing large complex projects involving multiple work streams and stakeholders
Ability to prioritize and manage multiple projects simultaneously
Ability to interact professionally and effectively with all levels of management.
Experience leading a team.
Willingness to travel up to 25%.
Even better if you have one or more of the following:
Portfolio, Product, and Project management certifications & experience
Advanced familiarity and experience with Google Suite, Google Sheets, and Microsoft Excel.
Familiarity using Smartsheets, Airtable, Workfront, and other project management software.
Experience working in an agile environment and an understanding of its methodologies.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $118,000.00 and $219,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.