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Teleperformance USA Sr Manager Government Pricing & Business Development Analytics in Baton Rouge, Louisiana


This position is a new position to manage the pricing for Teleperformance's new government operations. This position will work closely with the Operation, Support, and Business Development leadership team to develop and review pricing for new and existing state and federal government clients. The primary focus is advising Operational, Sales, and Financial leadership on details related to pricing and financial contracting process while defining, developing and implementing best practices for the pricing, financial modeling and financial contracting department in response to Government RFP's. The Senior Manager will play a key role in supporting our business leaders by providing analysis and context on proposed deals.


  • Works closely with Operations, Support, and Business Development leadership team in order to manage, solution, and propose responses to client generated RFPs from a financial perspective across multiple lines of business and geographies.

  • Facilitate project pricing, financial contract administration, postmortem review and process improvement functions.

  • Create and improve processes and principles that allows Client Services/Ops to have more time to focus on delivery of operations, client satisfaction and financial results.

  • Provide support that will allow for all strategic client related initiatives to be more accurate and timely to allow for informative and strategic decisions to be made based on findings.

  • Provide and review pricing across all segments to ensure that pricing is timely, accurate and complete and meets the needs of the external customer.

  • Oversee the consolidation of all data relevant from divisions and support groups.

  • Work globally and cross-functionally to confirm operational viability of proposals.

  • Evaluates and supports the development of regional key account programs, new customer proposals and completion of RFPs.

  • Supports development and execution of division strategies and initiatives.

  • Support various requests for ad hoc analysis.

  • Support client negotiations and contract review from a financial perspective.

  • Deliver pricing recommendations that follow a logically reasoned, data-driven approach, supported by appropriate market research and competitive analysis.


  • Bachelor's degree in business or a quantitative/technical discipline is required. MBA is a plus.

  • Federal Government Pricing experience is a must.

  • Strong attention to detail, superior analytical and problem-solving capability.

  • Previous experience in finance, pricing, operations, or workforce management work with a BPO company is preferred, but not required.

  • Experienced contract reviews from a financial perspective preferred.

  • Ability to think strategically and contribute to development of business vision and priorities.

  • Must be comfortable with the use of technology to solve business problems, including a very strong understanding of MS Excel tables, VBA, and formulas and the use of web-based systems.

  • Must have the ability to work flexibly to meet deadlines for special projects.

  • Proficient in MS Word, Excel and PowerPoint.

  • Experienced with Microsoft Power BI would be a plus, but not required.

  • Competent in decision-making and problem solving.

  • Detail oriented yet able to present complex analyses in concise and actionable manner to all levels within the organization.

  • Extraordinary interpersonal skills and ability to communicate effectively across all levels of the organization.